Miro limits its financial responsibility to you for most types of harm caused by its service, excluding indirect losses, lost data, and loss of business even if Miro was at fault.
This analysis describes what Miro's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
If Miro's service fails and you lose board content or suffer business disruption, these terms limit the financial remedy available to you, which is particularly relevant for businesses that rely heavily on Miro for active work.
Interpretive note: Enforceability of this limitation depends on jurisdiction and whether the user is a consumer or business; EU and UK consumer protection law may override or narrow the exclusion in consumer contexts.
The limitation of liability clause means that if you experience data loss, service outages, or other harms from using Miro, your ability to recover financial damages from the company may be significantly restricted, particularly for indirect or consequential losses such as lost business revenue.
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TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER WHATNOT NOR ITS SERVICE PROVIDERS INVOLVED IN CREATING, PRODUCING, OR DELIVERING THE SERVICES WILL BE LIABLE FOR ANY INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, OR DAMAGES FOR LOST PROFITS, LOST REVENUES, LOST SAVINGS, LOST BUSINESS OPPORT...
In no event will either party's aggregate liability arising out of or related to this Agreement exceed the total fees paid or payable by Customer in the twelve (12) months preceding the claim. In no event will either party be liable for any indirect, incidental, special, consequential, or punitive d...
Except as stated in Section L.3.b, the liability of each party, and its affiliates and licensors, for any damages arising out of or related to these Terms (i) excludes damages that are consequential, incidental, special, indirect, or exemplary damages, including lost profits, business, contracts, re...
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"To the maximum extent permitted by applicable law, Miro shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the Services.— Excerpt from Miro's Miro Terms of Service
REGULATORY LANDSCAPE: Limitation of liability clauses are generally enforceable in commercial contexts but may be limited or void under consumer protection law in certain jurisdictions. EU consumer protection directives restrict the ability of businesses to exclude liability for damage caused by their negligence or defective services in consumer contracts. The UK Consumer Rights Act similarly limits exclusion of liability for goods and services sold to consumers. GOVERNANCE EXPOSURE: Medium. For enterprise customers, the limitation of liability clause is a standard commercial provision but may interact significantly with the customer's own service continuity obligations and vendor liability requirements. Organizations that store mission-critical data exclusively on Miro should assess whether this limitation is acceptable given their risk profile. JURISDICTION FLAGS: EU and UK consumers may have statutory rights that override contractual liability limitations, particularly for losses caused by negligence or breach of statutory duties. California and other US states may have specific consumer protection statutes that limit the enforceability of broad liability exclusions against consumers. CONTRACT AND VENDOR IMPLICATIONS: Enterprise procurement teams should negotiate minimum liability caps, data recovery SLAs, and business continuity provisions in their master agreements rather than relying on the default limitation of liability. The interaction between this clause and any service level agreements should be assessed. COMPLIANCE CONSIDERATIONS: Organizations should assess whether their internal risk management and vendor management policies require minimum liability coverage from SaaS providers and whether Miro's default liability limitation meets those requirements. Cyber insurance policies should be reviewed to ensure they cover losses arising from third-party SaaS platform failures.
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If Miro's service fails and you lose board content or suffer business disruption, these terms limit the financial remedy available to you, which is particularly relevant for businesses that rely heavily on Miro for active work.
The limitation of liability clause means that if you experience data loss, service outages, or other harms from using Miro, your ability to recover financial damages from the company may be significantly restricted, particularly for indirect or consequential losses such as lost business revenue.
ConductAtlas has identified this type of provision across 228 platforms. See the full comparison.
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