The statement authorizes Microsoft to retain, access, transfer, and disclose user content, including emails and files stored in Outlook and OneDrive, based on a good faith belief that such access is necessary for legal compliance, safety, security, or protection of Microsoft's rights. This standard is self-assessed by Microsoft rather than requiring a judicial or regulatory determination prior to access.
This analysis describes what Microsoft's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes that Microsoft may access and disclose the substantive content of user communications and stored files under a self-assessed good faith standard. The breadth of the triggering conditions, which includes protecting Microsoft's rights and property as well as responding to legal process, means this provision may be invoked across a wide range of circumstances.
Interpretive note: The scope of 'good faith belief' is self-assessed by Microsoft, and the extent to which this standard satisfies GDPR proportionality requirements depends on enforcement interpretation and jurisdiction.
The updated privacy statement removes the previous detailed list of third-party sources from which Microsoft obtains personal data, including data brokers, public social media posts, location service providers, co-branded partners, and developers. Under the revised language, Microsoft describes obtaining data from 'Microsoft affiliates, subsidiaries, and third parties' without specifying the categories or types of third parties as explicitly as before. The company states it has reorganized the document for greater clarity and accessibility, but the operational effect is that users receive less specific disclosure about where their data originates from outside Microsoft.
View change record →The updated policy establishes additional grounds on which Microsoft may retain personal data. While the prior version tied retention to specific user expectations and available deletion controls, the revised language authorizes retention for 'operating our business, meeting our contractual and legal obligations, improving and developing our products and services, protecting the safety and security of our systems and customers, and resolving disputes.' This expands the stated purposes beyond transaction fulfillment and legal compliance. The updated policy directs users to product-specific documentation for retention details rather than providing explicit deletion procedures and timelines in the privacy statement itself.
View change record →The updated policy now grounds data retention in five broad business purposes: operating the business, meeting contractual and legal obligations, improving and developing products and services, protecting system and customer safety, and resolving disputes. Previously, the policy articulated specific criteria for determining retention periods, including customer expectations for retention until manual deletion, availability of automated deletion controls, and data sensitivity. The revised language removes these granular criteria and instead requires users to consult individual product documentation to understand when their specific data will be deleted. This shifts the burden of finding retention timelines from the main policy statement to separate product-specific documents.
View change record →Under this provision, the content of emails in Outlook.com and files stored in OneDrive may be accessed, transferred, or disclosed by Microsoft based on its own good faith determination that one of the listed conditions applies. This provision applies to personal Microsoft account holders using consumer products.
Cross-platform context
See how other platforms handle Good Faith Content Access and Disclosure Standard and similar clauses.
Compare across platforms →"Finally, we retain, access, transfer, disclose, and preserve personal data, including your content (like the content of your emails in Outlook.com or files in OneDrive), when we have a good faith belief that it is necessary to do any of the following: Comply with applicable law or respond to valid legal process, including from law enforcement or other government agencies. Protect the safety of our customers, organizations, and the public — for example, to prevent spam; stop attempts to defraud or otherwise cause harm, or to detect, prevent, and combat harmful or illegal behavior including the creation and sharing of harmful or illegal content. Operate and maintain the security of our products, including to prevent or stop an attack on our computer systems or networks. Protect the rights or property of Microsoft, including enforcing the terms governing the use of our services.Excerpt from Microsoft's Privacy Statement (Legacy)
(1) REGULATORY LANDSCAPE: This provision implicates GDPR Article 6(1)(c) (legal obligation) and Article 6(1)(f) (legitimate interests) as potential bases for content access and disclosure.
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This provision establishes that Microsoft may access and disclose the substantive content of user communications and stored files under a self-assessed good faith standard. The breadth of the triggering conditions, which includes protecting Microsoft's rights and property as well as responding to legal process, means this provision may be invoked across a wide range of circumstances.
Under this provision, the content of emails in Outlook.com and files stored in OneDrive may be accessed, transferred, or disclosed by Microsoft based on its own good faith determination that one of the listed conditions applies. This provision applies to personal Microsoft account holders using consumer products.
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