Provision record
Microsoft Copilot · Microsoft Copilot Terms of Service · View original document ↗

Microsoft may issue refunds at sole discretion

Low severity Explicit document language Common · 178 of 352 platforms
Stay ahead of the changes
Track Microsoft Copilot and get the diff the day its terms change.
Share 𝕏 Share in Share 🔒 PDF

This analysis describes what Microsoft Copilot's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

Clause Stability Stable

0
Changes
4
Months Monitored
Jul 10, 2026
First Seen
Jul 10, 2026
Last Seen
This clause type exists across 763 other provisions on other platforms.

How other platforms handle this

Writer Medium

We reserve the right to issue refunds, credits, or discounts at our sole discretion. If we issue a refund, credit, or discount, we are under no obligation to issue the same or similar refund in the future...

Fitbit Medium

At any time for any reason, we may provide a refund, discount, or other consideration ("credits") to some or all of our users. The amount and form of such credits...are at our sole and absolute discretion.

Leonardo AI Medium

If our mobile application fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price of the mobile application to you.

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
We reserve the right to issue refunds or credits at our sole discretion. If we issue a refund or credit, we are under no obligation to issue the same or similar refund in the future.

Excerpt from Microsoft Copilot's Terms of Service

Applicable regulations

FTC Act Section 5
United States Federal

Provision details

Document information
Document
Microsoft Copilot Terms of Service
Entity
Microsoft Copilot
Document last updated
May 5, 2026
Tracking information
First tracked
April 27, 2026
Last verified
July 9, 2026
Record ID
CA-P-017961
Document ID
CA-D-00017
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
a8abc0190dc11afa9c163be7d70b965a28d785ea5c7aa9127f3ef473417be0fa
Analysis generated
April 27, 2026 09:50 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Microsoft Copilot
Document: Microsoft Copilot Terms of Service
Record ID: CA-P-017961
Captured: 2026-04-27 09:50:27 UTC
SHA-256: a8abc0190dc11afa…
URL: https://conductatlas.com/platform/microsoft-copilot/microsoft-copilot-terms-of-service/provision/CA-P-017961/microsoft-may-issue-refunds-at-sole-discretion/
Accessed: Aug. 2, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Low
Categories

Other risks in this policy

Get the research letter

Companies change their terms quietly. We read every version and catch what actually changed. One email a week on the changes that matter and what they mean.

Frequently Asked Questions

What does Microsoft Copilot's Microsoft may issue refunds at sole discretion clause do?

The clause states: “We reserve the right to issue refunds or credits at our sole discretion. If we issue a refund or credit, we are under no obligation to issue the same or similar refund in the future.”

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 178 platforms. See the full comparison.

Is ConductAtlas affiliated with Microsoft Copilot?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Microsoft Copilot.