MetaMask · MetaMask Terms of Use · View original document ↗

No Recovery of Lost Secret Recovery Phrase or Funds

High severity Unique · 0 of 343 platforms
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This analysis describes what MetaMask's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

This provision allocates responsibility for credential management and recovery to the user. ConsenSys's operational architecture does not include custodial storage or retrieval capabilities for authentication materials, which defines the scope of technical support available under the service.

Consumer impact (what this means for users)

Users operate under a requirement to maintain sole custody and security of their private keys and secret recovery phrases. The terms establish that loss or compromise of these credentials cannot be remedied through ConsenSys assistance, regardless of whether disclosure to ConsenSys occurs knowingly or unknowingly.

How other platforms handle this

ConvertKit Medium

To the maximum extent permitted by applicable law, Kit shall not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting ...

Windsurf Medium

We have implemented appropriate technical and organizational security measures designed to protect the security of any Personal Information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technolo...

Grammarly Medium

THE SERVICES ARE PROVIDED 'AS IS' AND 'AS AVAILABLE' WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. GRAMMARLY DOES NOT WARRANT THAT THE SERVICES WILL BE UN...

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▸ View Original Clause Language DOCUMENT RECORD
"
CONSENSYS WILL NOT STORE A BACKUP OF, NOR WILL BE ABLE TO DISCOVER OR RECOVER, YOUR PRIVATE KEY OR SECRET RECOVERY PHRASE. You acknowledge that you will not share with us nor any other third party any password or secret recovery phrase that relates to your use of the Offerings, and that we will not be held responsible if you do share any such password or phrase, whether you do so knowingly or unknowingly.

— Excerpt from MetaMask's MetaMask Terms of Use

Applicable regulations

FTC Act Section 5
United States Federal

Provision details

Document information
Document
MetaMask Terms of Use
Entity
MetaMask
Document last updated
May 5, 2026
Tracking information
First tracked
May 9, 2026
Last verified
May 9, 2026
Record ID
CA-P-001475
Document ID
CA-D-00279
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
ec778da38bbcefe66bb158a122292cc84dc176d488f25376d10df6d5db7058f7
Analysis generated
May 9, 2026 22:24 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: MetaMask
Document: MetaMask Terms of Use
Record ID: CA-P-001475
Captured: 2026-05-09 22:24:52 UTC
SHA-256: ec778da38bbcefe6…
URL: https://conductatlas.com/platform/metamask/metamask-terms-of-use/no-recovery-of-lost-secret-recovery-phrase-or-funds/
Accessed: June 10, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does MetaMask's No Recovery of Lost Secret Recovery Phrase or Funds clause do?

This provision allocates responsibility for credential management and recovery to the user. ConsenSys's operational architecture does not include custodial storage or retrieval capabilities for authentication materials, which defines the scope of technical support available under the service.

How does this clause affect you?

Users operate under a requirement to maintain sole custody and security of their private keys and secret recovery phrases. The terms establish that loss or compromise of these credentials cannot be remedied through ConsenSys assistance, regardless of whether disclosure to ConsenSys occurs knowingly or unknowingly.

Is ConductAtlas affiliated with MetaMask?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by MetaMask.