MetaMask does not hold or control your funds or private keys, and if you lose your Secret Recovery Phrase, the company cannot help you recover it and your assets may be permanently inaccessible.
This analysis describes what MetaMask's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Unlike a bank or custodial exchange, MetaMask has no ability to restore access to your wallet if you lose your recovery phrase, meaning a single mistake can result in total and permanent loss of your cryptocurrency with no remedy.
The updated terms explicitly state that UK, EU, and EEA consumers retain statutory consumer protection rights that cannot be limited or excluded by the agreement, and that applicable local law prevails in the event of conflict with these terms. This adds clarity to the legal framework but does not change substantive protections for those users. The terms also clarify that mUSD is a third-party digital asset not issued by Consensys, treating it as a third-party service subject to the agreement's limitations on Consensys' responsibility for third-party services.
View change record →Provision reframed to emphasize non-custodial nature upfront, added explicit warning against sharing SRP/private keys, changed 'cannot' to 'not able to', and softened permanence claim from 'will permanently lose' to 'may lose... permanently'.
View full change record →Users bear sole and total responsibility for protecting their Secret Recovery Phrase, and any loss of that phrase results in permanent, unrecoverable loss of all funds in the wallet with no recourse against MetaMask.
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"MetaMask is a non-custodial wallet software, meaning you are solely responsible for the custody of the cryptographic private keys to your digital asset wallets. You should never share your Secret Recovery Phrase (SRP) or private key(s) with anyone or any site. We are not able to help you recover your SRP. If you lose your SRP, you may lose access to your MetaMask wallet and all of the assets therein permanently.Excerpt from MetaMask's Terms of Use
(1) REGULATORY LANDSCAPE: Non-custodial wallet providers occupy a distinct regulatory position from custodial exchanges.
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Unlike a bank or custodial exchange, MetaMask has no ability to restore access to your wallet if you lose your recovery phrase, meaning a single mistake can result in total and permanent loss of your cryptocurrency with no remedy.
Users bear sole and total responsibility for protecting their Secret Recovery Phrase, and any loss of that phrase results in permanent, unrecoverable loss of all funds in the wallet with no recourse against MetaMask.
ConductAtlas has identified this type of provision across 287 platforms. See the full comparison.
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