MetaMask's total financial responsibility to you for any claim is capped at either what you paid them in the last year or $100, whichever is more, and they are not liable for any indirect losses such as lost profits or lost crypto.
This analysis describes what MetaMask's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
If MetaMask's services cause you to lose significant funds due to a technical failure, error, or other issue, the company's financial exposure is limited to a very small amount, leaving users to bear the majority of any losses.
Interpretive note: The enforceability of the $100 cap on consumer claims is jurisdiction-dependent and may be voided under EU or UK consumer contract law.
The updated terms explicitly state that UK, EU, and EEA consumers retain statutory consumer protection rights that cannot be limited or excluded by the agreement, and that applicable local law prevails in the event of conflict with these terms. This adds clarity to the legal framework but does not change substantive protections for those users. The terms also clarify that mUSD is a third-party digital asset not issued by Consensys, treating it as a third-party service subject to the agreement's limitations on Consensys' responsibility for third-party services.
View change record →Company name changed to Consensys, liability cap formula changed from flat $100 to the greater of amounts paid in preceding 12 months or $100, and added service providers to named parties, making the cap potentially higher depending on user payments.
View full change record →This provision means that even if MetaMask's platform causes significant financial harm, users can only recover a capped amount that may be far less than their actual loss, with no recovery available for consequential losses like lost cryptocurrency value.
How other platforms handle this
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A party's liability for any Liability under these Terms will be reduced proportionately to the extent the relevant Liability was caused or contributed to by the actions (or inactions) of the other party...
The Netflix service and/or some of the Netflix content may not be available at any time as a result of events beyond our reasonable control...we will not be held liable should such events occur.
"TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL CONSENSYS, ITS AFFILIATES, OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES... IN NO EVENT WILL CONSENSYS'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS EXCEED THE GREATER OF THE AMOUNT PAID BY YOU TO CONSENSYS IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM OR $100.Excerpt from MetaMask's Terms of Use
(1) REGULATORY LANDSCAPE: Broad limitation of liability clauses in consumer-facing financial services agreements engage with FTC unfair and deceptive practices standards and, in the EU, with the Unfair Contract Terms Directive.
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If MetaMask's services cause you to lose significant funds due to a technical failure, error, or other issue, the company's financial exposure is limited to a very small amount, leaving users to bear the majority of any losses.
This provision means that even if MetaMask's platform causes significant financial harm, users can only recover a capped amount that may be far less than their actual loss, with no recovery available for consequential losses like lost cryptocurrency value.
ConductAtlas has identified this type of provision across 287 platforms. See the full comparison.
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