This analysis describes what Mercury's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The cancellation right is narrow and time-limited: it expires after 30 minutes and is further conditioned on the funds not yet having been picked up or deposited, meaning the window may close before the 30 minutes elapse.
Mercury's updated terms establish detailed rules for how recurring autopay works on invoices. Under the revised language, payers authorize recurring ACH debits through a separate addendum, Mercury will not retry failed payments (except once if caused by a Mercury system issue), and autopay authorization will automatically cancel after two consecutive failures in a series. You can prevent autopay cancellation by ensuring payers have sufficient funds, re-enrolling the payer, or requesting manual payment if the series fails twice.
View change record →The updated terms establish that when customers pay invoices you issue through Mercury Invoicing via ACH debit, Mercury will apply a hold period before crediting the funds to your account. The hold period is determined by Mercury in its sole discretion based on risk factors related to the transaction, payer, and payment history, and may range from 1 to 4 business days from the date the ACH debit is initiated. Mercury will display an estimated funds availability date for each incoming invoice payment in your Invoicing dashboard.
View change record →Users have a conditional right to a full refund if they act within 30 minutes of authorization and funds have not yet been picked up or deposited; both conditions must be satisfied.
How other platforms handle this
We will issue a refund within three Business Days of receiving your request, provided that the funds have not been picked up by the designated recipient prior to our receipt of your request for a refund.
In the event an Item does not pass the Item Verification, Whatnot shall notify the Buyer and the Seller of Whatnot's conclusion, which results in an automatic cancellation of the Transaction and a refund to the Buyer's Payment Method.
It is not possible to get a "partial refund" or credit if a user wishes to cancel their recurring subscription early – it will remain valid until the end of its purchased duration.
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"You have the right to cancel a transfer for a full refund within 30 minutes of authorizing the transaction, provided the funds have not yet been picked up or deposited.— Excerpt from Mercury's Mercury Terms of Service
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The cancellation right is narrow and time-limited: it expires after 30 minutes and is further conditioned on the funds not yet having been picked up or deposited, meaning the window may close before the 30 minutes elapse.
Users have a conditional right to a full refund if they act within 30 minutes of authorization and funds have not yet been picked up or deposited; both conditions must be satisfied.
ConductAtlas has identified this type of provision across 179 platforms. See the full comparison.
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