The agreement requires users to waive participation in class actions, collective actions, private attorney general actions, and jury trials for all disputes arising from the Service. This waiver applies to both individual consumers and business entities regardless of the purpose for which the Service is used.
This analysis describes what LlamaIndex's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The waiver eliminates two significant procedural rights—jury trial and collective legal action—that users would otherwise hold, and it applies regardless of whether Service use was personal, commercial, or otherwise.
Interpretive note: The clause contains several independent legal propositions; the canonical claim states the primary dual waiver. Additional propositions—consolidation prohibition, class arbitration waiver, and scope across all user types—are recorded in omitted_material.
Under this clause, users agree not to bring or participate in class action or representative proceedings against LlamaIndex for any claims arising from the Service. The agreement states the arbitrator may award relief only to an individual claimant and only to the extent necessary to address that individual's claims.
How other platforms handle this
If, however, this Class Action Waiver is deemed invalid or unenforceable with respect to a particular Dispute...neither you nor Chegg will be entitled to arbitration of such Dispute.
the arbitration provider, National Arbitration and Mediation ("NAM"), shall not accept or administer any demand for arbitration and shall administratively close any arbitration unless the Party bringing such demand for arbitration can certify in writing that the terms...were fully satisfied.
Neither you nor we may elect arbitration of any claims seeking only individualized relief asserted by you or us in small claims court, so long as the action remains in that court and is not removed or appealed de novo...
"BY ENTERING INTO THESE TERMS, YOU AND LLAMAINDEX ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO BRING, JOIN, OR PARTICIPATE IN ANY PURPORTED CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION, OR OTHER REPRESENTATIVE PROCEEDING OF ANY KIND AS A PLAINTIFF OR CLASS MEMBER. THE FOREGOING APPLIES TO ALL USERS (BOTH NATURAL PERSONS AND ENTITIES), REGARDLESS OF WHETHER YOU HAVE OBTAINED OR USED THE SERVICE FOR PERSONAL, COMMERCIAL, OR OTHER PURPOSES. THIS CLASS ACTION/JURY TRIAL WAIVER APPLIES TO CLASS ARBITRATION, AND, UNLESS WE AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S OR ENTITY'S CLAIMS.Excerpt from LlamaIndex's Terms of Service
1.
Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.
Search "[your state] attorney general consumer complaint" to find your state's direct complaint form
Coinbase's User Agreement includes a mandatory arbitration clause that most users may not have reviewed. Here is what the clause states and how the opt-out process works.
561 arbitration provisions across 197 platforms. ConductAtlas tracks how dispute resolution is being restructured across the internet.
Get the research letter
Companies change their terms quietly. We read every version and catch what actually changed. One email a week on the changes that matter and what they mean.
The waiver eliminates two significant procedural rights—jury trial and collective legal action—that users would otherwise hold, and it applies regardless of whether Service use was personal, commercial, or otherwise.
Under this clause, users agree not to bring or participate in class action or representative proceedings against LlamaIndex for any claims arising from the Service. The agreement states the arbitrator may award relief only to an individual claimant and only to the extent necessary to address that individual's claims.
ConductAtlas has identified this type of provision across 205 platforms. See the full comparison.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by LlamaIndex.