This analysis describes what HubSpot's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This clause defines the payment structure and financial terms governing the subscription relationship, establishing that customers bear the obligation to pay fees for the subscription period regardless of whether the service is actively used, and that refund remedies are limited to express exceptions in the Agreement.
The updated terms now explicitly state that AI is embedded throughout HubSpot's platform and is foundational to how subscription services operate. The agreement permits HubSpot to use customer data to train AI models, subject to contractual obligations. You can opt out of having your data used to train AI models by updating your settings in your HubSpot account.
View change record →Customers are required to maintain payment obligations for the subscription term without the ability to cancel fees mid-term or obtain refunds, except as explicitly stated elsewhere in the Agreement. The fee structure is based on subscription tier purchased rather than actual service consumption.
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Except as expressly set forth herein, all fees and charges are non-refundable. All fees are exclusive of taxes, levies, or duties imposed by taxing authorities, and you shall be responsible for payment of all such taxes, levies, or duties.
If you sign up for a paid Subscription, we or the App Distributor will automatically charge your Payment Method on each agreed-upon periodic renewal date until you cancel. If your Subscription has a minimum term (the "Initial Term"), we will let you know during the order process. Your Subscription w...
Subscriptions shall automatically renew for successive terms equal to the expiring term unless either party provides written notice of non-renewal at least thirty (30) days prior to the end of the then-current term. Customer agrees to pay all fees specified in the applicable Order Form.
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"Fees are non-cancellable and non-refundable except as expressly set forth in this Agreement. Customer agrees to pay all fees specified in the applicable Order Form. Except as otherwise specified herein or in an Order Form, fees are based on subscriptions purchased and not actual usage, payment obligations are non-cancellable, and fees paid are non-refundable.— Excerpt from HubSpot's HubSpot Terms of Service
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This clause defines the payment structure and financial terms governing the subscription relationship, establishing that customers bear the obligation to pay fees for the subscription period regardless of whether the service is actively used, and that refund remedies are limited to express exceptions in the Agreement.
Customers are required to maintain payment obligations for the subscription term without the ability to cancel fees mid-term or obtain refunds, except as explicitly stated elsewhere in the Agreement. The fee structure is based on subscription tier purchased rather than actual service consumption.
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