HubSpot · HubSpot Terms of Service · View original document ↗

Non-Refundable Subscription Fees

High severity Rare · 1 of 325 platforms
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Recent governance activity HubSpot recorded 8 documented changes in the last 30 days.
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This analysis describes what HubSpot's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

This clause defines the payment structure and financial terms governing the subscription relationship, establishing that customers bear the obligation to pay fees for the subscription period regardless of whether the service is actively used, and that refund remedies are limited to express exceptions in the Agreement.

Consumer impact (what this means for users)

Customers are required to maintain payment obligations for the subscription term without the ability to cancel fees mid-term or obtain refunds, except as explicitly stated elsewhere in the Agreement. The fee structure is based on subscription tier purchased rather than actual service consumption.

How other platforms handle this

Anthropic Medium

If you sign up for a paid Subscription, we or the App Distributor will automatically charge your Payment Method on each agreed-upon periodic renewal date until you cancel. If your Subscription has a minimum term (the "Initial Term"), we will let you know during the order process. Your Subscription w...

Box Medium

Subscription fees are billed in advance on a monthly or annual basis depending on the subscription plan selected. Subscriptions will automatically renew at the end of each subscription period unless you cancel your subscription before the renewal date. Box reserves the right to change subscription f...

Egnyte Medium

Subscriptions shall automatically renew for successive terms equal to the expiring term unless either party provides written notice of non-renewal at least thirty (30) days prior to the end of the then-current term. Customer agrees to pay all fees specified in the applicable Order Form.

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▸ View Original Clause Language DOCUMENT RECORD
"
Fees are non-cancellable and non-refundable except as expressly set forth in this Agreement. Customer agrees to pay all fees specified in the applicable Order Form. Except as otherwise specified herein or in an Order Form, fees are based on subscriptions purchased and not actual usage, payment obligations are non-cancellable, and fees paid are non-refundable.

— Excerpt from HubSpot's HubSpot Terms of Service

Provision details

Document information
Document
HubSpot Terms of Service
Entity
HubSpot
Document last updated
May 5, 2026
Tracking information
First tracked
May 9, 2026
Last verified
May 9, 2026
Record ID
CA-P-004867
Document ID
CA-D-00207
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
fe8ba7ca9a80e255f49bcc03fd3d4cf922c263ff1879581e19704a1350fb3524
Analysis generated
May 9, 2026 21:58 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: HubSpot
Document: HubSpot Terms of Service
Record ID: CA-P-004867
Captured: 2026-05-09 21:58:44 UTC
SHA-256: fe8ba7ca9a80e255…
URL: https://conductatlas.com/platform/hubspot/hubspot-terms-of-service/non-refundable-subscription-fees/
Accessed: May 20, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does HubSpot's Non-Refundable Subscription Fees clause do?

This clause defines the payment structure and financial terms governing the subscription relationship, establishing that customers bear the obligation to pay fees for the subscription period regardless of whether the service is actively used, and that refund remedies are limited to express exceptions in the Agreement.

How does this clause affect you?

Customers are required to maintain payment obligations for the subscription term without the ability to cancel fees mid-term or obtain refunds, except as explicitly stated elsewhere in the Agreement. The fee structure is based on subscription tier purchased rather than actual service consumption.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 1 platforms. See the full comparison.

Is ConductAtlas affiliated with HubSpot?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by HubSpot.