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This analysis describes what HubSpot's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The updated policy now explicitly discloses that HubSpot collects Email Engagement Data (such as open, delivery, bounce, and click statuses) from emails sent through its Subscription Services using embedded tracking technologies. This represents formalization of a data collection practice into explicit policy language. However, the policy simultaneously removed a previously stated sentence directing users to a form for removing their personal data from HubSpot's commercial dataset. The updated terms do not indicate an alternative removal mechanism.
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telemetry information collected includes: (i) microservice settings, (ii) usage data and (iii) hardware environment.
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"When HubSpot customers send emails through the Subscription Services, we collect Email Engagement Data, such as email open, delivery, bounce, and click statuses via tracking technologies embedded in emails.Excerpt from HubSpot's Privacy Policy
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The clause states: “When HubSpot customers send emails through the Subscription Services, we collect Email Engagement Data, such as email open, delivery, bounce, and click statuses via tracking technologies embedded in emails.”
ConductAtlas has identified this type of provision across 304 platforms. See the full comparison.
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