This analysis describes what Hims & Hers's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Once medication is shipped, users have no right to a refund under any circumstances, foreclosing any post-shipment remedy for that medication.
Interpretive note: The excerpt contains two independent no-refund propositions: (1) no refunds for partially used Weight Loss Membership or Medication Plan periods, and (2) no refunds for shipped medication. The canonical claim states the second as primary; the first is recorded in omitted_material.
Users cannot obtain a refund for any medication once it has been shipped, regardless of the reason.
How other platforms handle this
For cryptocurrency payments, you will be reimbursed in cryptocurrency but for the euro equivalent of the initial purchase.
We will issue a refund within three Business Days of receiving your request, provided that the funds have not been picked up by the designated recipient prior to our receipt of your request for a refund.
If you downgrade a membership, you will not receive a refund or credit for the fees already paid; instead your membership will continue to the end of your current billing period but will not renew.
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"We do not offer refunds for partially used Weight Loss Membership or Medication Plan periods, and you will not be eligible for a refund for any medication after it has been shipped.— Excerpt from Hims & Hers's Hims & Hers Terms and Conditions
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Once medication is shipped, users have no right to a refund under any circumstances, foreclosing any post-shipment remedy for that medication.
Users cannot obtain a refund for any medication once it has been shipped, regardless of the reason.
ConductAtlas has identified this type of provision across 179 platforms. See the full comparison.
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