This analysis describes what Hims & Hers's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Users have no entitlement to a refund for a partially used subscription period; any refund issued is an exceptional act at Hims & Hers's sole and absolute discretion, not a right.
The updated terms now authorize Hims & Hers to bill for Weight Loss Membership at 'monthly or multi-month intervals' rather than on a fixed monthly basis, expanding the company's discretion over billing frequency. Additionally, the agreement establishes that refunds for partially used membership or medication plan periods 'may be provided in our sole and absolute discretion' instead of guaranteeing refunds under specific conditions. The first-month membership fee is explicitly non-refundable, and medication refunds remain available only if cancelled within 48 hours of initial order or two days before renewal. The practical effect is that subscribers cannot predict billing intervals with certainty, and refund eligibility now depends on company discretion rather than contractual terms alone.
View change record →Users cannot expect a refund for a partially used subscription period; any refund is entirely at Hims & Hers's sole and absolute discretion on a case-by-case basis.
How other platforms handle this
If our mobile application fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price of the mobile application to you.
we do not provide price protection or refunds in the event of a price drop or promotional offering.
We reserve the right to issue refunds, credits, or discounts at our sole discretion. If we issue a refund, credit, or discount, we are under no obligation to issue the same or similar refund in the future...
"We do not offer refunds for partially used subscription periods, although we may provide refunds on a case-by-case basis in our sole and absolute discretion.Excerpt from Hims & Hers's Terms and Conditions
Get the research letter
Companies change their terms quietly. We read every version and catch what actually changed. One email a week on the changes that matter and what they mean.
Users have no entitlement to a refund for a partially used subscription period; any refund issued is an exceptional act at Hims & Hers's sole and absolute discretion, not a right.
Users cannot expect a refund for a partially used subscription period; any refund is entirely at Hims & Hers's sole and absolute discretion on a case-by-case basis.
ConductAtlas has identified this type of provision across 178 platforms. See the full comparison.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Hims & Hers.