This analysis describes what Hims & Hers's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Once medication is shipped, users have no right to a refund under any circumstances, foreclosing any post-shipment remedy for that medication.
Interpretive note: The excerpt contains two independent no-refund propositions: (1) no refunds for partially used Weight Loss Membership or Medication Plan periods, and (2) no refunds for shipped medication. The canonical claim states the second as primary; the first is recorded in omitted_material.
The updated terms now authorize Hims & Hers to bill for Weight Loss Membership at 'monthly or multi-month intervals' rather than on a fixed monthly basis, expanding the company's discretion over billing frequency. Additionally, the agreement establishes that refunds for partially used membership or medication plan periods 'may be provided in our sole and absolute discretion' instead of guaranteeing refunds under specific conditions. The first-month membership fee is explicitly non-refundable, and medication refunds remain available only if cancelled within 48 hours of initial order or two days before renewal. The practical effect is that subscribers cannot predict billing intervals with certainty, and refund eligibility now depends on company discretion rather than contractual terms alone.
View change record →Users cannot obtain a refund for any medication once it has been shipped, regardless of the reason.
How other platforms handle this
For subscribers and purchasers of Virtual Items residing in the Republic of Korea: in accordance with local law, you are entitled to a full refund of your subscription and/or unused Virtual Items during the 7 days following the purchase.
If you are on a paid subscription and we discontinue the Service you are using during your subscription...if we're unable to do so, we will provide you a pro-rata refund of fees prepaid for the remaining period of your subscription.
The refund will cover the relevant subscription fee prorated from the date you request cancellation to the end of the relevant subscription period you have paid for.
"We do not offer refunds for partially used Weight Loss Membership or Medication Plan periods, and you will not be eligible for a refund for any medication after it has been shipped.Excerpt from Hims & Hers's Terms and Conditions
Get the research letter
Companies change their terms quietly. We read every version and catch what actually changed. One email a week on the changes that matter and what they mean.
Once medication is shipped, users have no right to a refund under any circumstances, foreclosing any post-shipment remedy for that medication.
Users cannot obtain a refund for any medication once it has been shipped, regardless of the reason.
ConductAtlas has identified this type of provision across 178 platforms. See the full comparison.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Hims & Hers.