This analysis describes what Hims & Hers's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The updated terms now authorize Hims & Hers to bill for Weight Loss Membership at 'monthly or multi-month intervals' rather than on a fixed monthly basis, expanding the company's discretion over billing frequency. Additionally, the agreement establishes that refunds for partially used membership or medication plan periods 'may be provided in our sole and absolute discretion' instead of guaranteeing refunds under specific conditions. The first-month membership fee is explicitly non-refundable, and medication refunds remain available only if cancelled within 48 hours of initial order or two days before renewal. The practical effect is that subscribers cannot predict billing intervals with certainty, and refund eligibility now depends on company discretion rather than contractual terms alone.
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if you believe that you have moved outside a location where we provide the Services, please contact us in writing...and we will work with you to provide alternative services or a refund.
We will refund your money within three (3) business days of your request to cancel a transfer as long as the funds have not already been picked up or deposited into an account of the designated recipient.
you may file a request for a refund with Tabnine at any time in the event that such Services provided to you do not function properly and/or are not as described in the Tabnine website. In such case, Tabnine may, at its sole discretion, refund you and/or credit your Account.
"If you request a refund within 48 hours of payment and you have not received any Testing Services, we will provide you with a full refund.Excerpt from Hims & Hers's Terms and Conditions
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The clause states: “If you request a refund within 48 hours of payment and you have not received any Testing Services, we will provide you with a full refund.”
ConductAtlas has identified this type of provision across 178 platforms. See the full comparison.
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