Supplier reimburses Gumroad for refund and chargeback costs

The updated terms establish a forfeiture mechanism for unpaid earnings when creators change their payout country or payout method. Under the revised policy, unpaid amounts held in third-party payment accounts specific to a payout country cannot be transferred to a different country's account and will be forfeited when the change takes effect. Amounts held in Gumroad's own accounts are not subject to forfeiture. Gumroad will notify creators of any amount that would be forfeited and require confirmation before processing the change. You can review the notification Gumroad provides before confirming a payout country or method change to understand what amounts, if any, would be affected.

The updated terms authorize Gumroad to place holds on supplier funds in its sole discretion for reasons including suspected violations, elevated chargeback risk, misleading content, pending reviews, or payment partner requirements. Held funds remain in the supplier's account balance but have no fixed or maximum hold period; Gumroad will release them only when the basis for the hold is resolved to Gumroad's reasonable satisfaction and payment partners permit the payout. The terms state that any published hold timeline is an estimate and not a commitment, and that Gumroad may limit or delay notice of holds where notice would compromise investigations or risk controls.