Gumroad handles refunds and chargebacks in sole discretion

The updated terms establish a more permissive multi-account structure: users may now hold multiple accounts for genuinely separate brands or businesses, provided registration data is true and accurate for each account. However, the revised policy strengthens enforcement against account evasion by explicitly prohibiting multiple accounts created to evade suspension, termination, or enforcement action, or to misrepresent identity or conceal that controlled accounts are related. Users with existing multiple accounts are required to identify them to Gumroad on reasonable request; Gumroad also requires that any additional accounts created through Gumroad's account-creation feature be used to maintain account association in its records.

The updated terms authorize Gumroad to place holds on supplier earnings indefinitely based on suspected violations, elevated chargeback risk, misleading marketing, incomplete identity verification, or payment partner requirements—without specifying a maximum hold period or guaranteed release timeline. Held funds remain in account balances but do not accrue interest and are not applied to Gumroad's benefit. The company will notify suppliers where practicable, but may withhold notice if it would compromise investigations or risk controls. Suppliers retain the ability to continue selling even while funds are held, but cannot access those earnings until Gumroad determines the basis for the hold has been resolved to its reasonable satisfaction.