What can I do about this clause?

{'method': 'EMAIL', 'recipient': 'privacy@fiverr.com', 'difficulty': 'EASY', 'action_type': 'EXPORT_DATA', 'instructions': 'Request a copy of all financial and payment data Fiverr holds about you by emailing privacy@fiverr.com. EU users can cite GDPR Art. 15; California users can cite CPRA §1798.110.', 'deadline_days': None, 'deadline_hours': None}

Which regulatory agencies enforce this type of clause?

{'agency': 'CFPB', 'reason': "The CFPB has jurisdiction over payment data practices and consumer financial protection where Fiverr's payment processing and escrow functions may qualify as financial services subject to consumer protection oversight.", 'complaint_url': 'https://www.consumerfinance.gov/complaint/'}

What is the severity of this clause?

ConductAtlas classifies this Payment and Financial Data Collection clause as medium severity. Severity reflects the magnitude of rights affected, the breadth of users impacted, and the degree of discretion the platform retains.

Do other platforms have similar clauses?

Yes. ConductAtlas has identified similar Payment and Financial Data Collection clauses across approximately 3 other tracked platforms. You can compare how platforms differ on this clause type in the cross-platform comparison view.

Payment and Financial Data Collection — Fiverr

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What it is

Fiverr collects and stores your payment details and full transaction history, and shares this data with third-party payment processors who handle the actual financial transactions.

Consumer impact (what this means for users)

Your credit card details, bank account information, and complete purchase history on Fiverr are shared with third-party payment processors and retained by Fiverr — potentially indefinitely — for compliance and fraud prevention purposes.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.

Export Your Data

Request a copy of all financial and payment data Fiverr holds about you by emailing privacy@fiverr.com. EU users can cite GDPR Art. 15; California users can cite CPRA §1798.110.

Cross-platform context

See how other platforms handle Payment and Financial Data Collection and similar clauses.

Compare across platforms →

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Why it matters (compliance & risk perspective)

Your financial data including billing addresses and transaction history is retained by Fiverr for an unspecified period and shared with payment processing partners, creating potential exposure if those third parties experience a data breach.

View original clause language

When you make purchases or receive payments through our platform, we collect payment information, including credit card numbers, bank account details, billing addresses, and transaction history. Payment processing is handled by third-party payment processors, and we store transaction records for fraud prevention, tax compliance, and legal obligation purposes.

Institutional analysis (Compliance & legal intelligence)

(1) REGULATORY FRAMEWORK: Payment data collection implicates PCI DSS (Payment Card Industry Data Security Standard) for credit card handling; GDPR Art. 6(1)(b) contractual necessity for transaction processing; GDPR Art. 9 if payment data reveals health or other special category information; CCPA/CPRA financial information category; and US state money transmitter laws if Fiverr holds funds in escrow. EU PSD2 (Directive 2015/2366) may apply to payment data processing. FinCEN BSA/AML requirements apply to transaction record retention. (2)

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Applicable agencies

CFPB

The CFPB has jurisdiction over payment data practices and consumer financial protection where Fiverr's payment processing and escrow functions may qualify as financial services subject to consumer protection oversight.
File a complaint →

Provision details

Document information

Document

Fiverr Privacy Policy

Entity

Fiverr

Document last updated

April 29, 2026

Tracking information

First tracked

March 20, 2026

Last verified

April 27, 2026

Record ID

CA-P-003442

Document ID

CA-D-00140

Evidence Provenance

Source URL

https://www.fiverr.com/privacy-policy

Wayback Machine

View archived versions →

SHA-256

a28fab0776af5b5e1f02fe672f91126ee950cf444829a62c9c1c011a57efff18

Verified

✓ Snapshot stored ✓ Change verified

How to Cite

ConductAtlas Policy Archive
Entity: Fiverr | Document: Fiverr Privacy Policy | Record: CA-P-003442
Captured: 2026-03-20 10:52:11 UTC | SHA-256: a28fab0776af5b5e…
URL: https://conductatlas.com/platform/fiverr/fiverr-privacy-policy/payment-and-financial-data-collection/
Accessed: May 2, 2026

Classification

Severity

Medium

Payment and Financial Data Collection