Fastly keeps your personal data for as long as it needs to for the purposes it was collected, plus any additional time required by law or to resolve disputes. The policy does not specify fixed retention periods for most data categories.
This analysis describes what Fastly's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Vague retention language without specific time limits makes it difficult for users to predict how long their data will be held or to plan deletion requests effectively. GDPR requires that retention periods be specified or determinable.
Interpretive note: The policy uses purpose-based retention language without specifying time periods for individual data categories, which creates interpretive ambiguity as to actual retention durations and may not fully satisfy GDPR or CPRA disclosure requirements.
Fastly does not commit to specific retention periods for most categories of personal data, meaning your information could be retained indefinitely for broadly stated purposes such as dispute resolution or legal compliance. You can request deletion by contacting privacy@fastly.com, though legal or contractual exceptions may apply.
How other platforms handle this
We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. The specific retention periods depend on the type of information and the purposes for which it is processed.
We keep information for as long as we need it to provide our products, comply with legal obligations, or for other legitimate purposes, such as to maintain safety, security, and integrity.
After your account is deleted, we keep data about interactions you've had on our service to prevent abuse, ban evaders and others in an effort to protect and ensure the safety and security of our service and our members.
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"We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements, and as necessary to resolve disputes and enforce our agreements.— Excerpt from Fastly's Fastly Privacy Policy
(1) REGULATORY LANDSCAPE: GDPR Article 5(1)(e) requires that personal data be kept no longer than necessary for the purposes for which it is processed (storage limitation principle) and that retention periods be specified in the record of processing activities. The CCPA/CPRA requires disclosure of the period for which personal information will be retained, or if that is not possible, the criteria used to determine the period. The absence of specific retention periods may create tension with these requirements. (2) GOVERNANCE EXPOSURE: Medium. The use of purpose-based retention language without specific time periods is common in industry privacy policies, but regulators increasingly expect specific retention schedules or clear criteria for each data category. EU DPAs have cited vague retention language as a compliance concern in enforcement actions. (3) JURISDICTION FLAGS: EU/EEA data subjects have the strongest claim to specific retention disclosures under GDPR. California residents are entitled to disclosure of retention periods or criteria under CPRA. Enterprise customers in regulated industries (financial services, healthcare) may be subject to sector-specific retention mandates that interact with Fastly's retention practices. (4) CONTRACT AND VENDOR IMPLICATIONS: Enterprise customers should specify required retention and deletion timelines in their DPA with Fastly, particularly for personal data processed on their behalf. The absence of specific contractual retention terms creates operational ambiguity for data subject deletion requests and post-contract data destruction obligations. (5) COMPLIANCE CONSIDERATIONS: Compliance teams should request Fastly's data retention schedule for specific data categories relevant to their processing activities and verify that deletion obligations under their DPA are operationally implemented. For CPRA compliance, enterprises should assess whether Fastly's policy satisfies the retention disclosure requirement applicable to their use of Fastly as a service provider.
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Vague retention language without specific time limits makes it difficult for users to predict how long their data will be held or to plan deletion requests effectively. GDPR requires that retention periods be specified or determinable.
Fastly does not commit to specific retention periods for most categories of personal data, meaning your information could be retained indefinitely for broadly stated purposes such as dispute resolution or legal compliance. You can request deletion by contacting privacy@fastly.com, though legal or contractual exceptions may apply.
ConductAtlas has identified this type of provision across 16 platforms. See the full comparison.
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