Provision record
Equifax · Equifax Terms of Use · View original document ↗

Limitation of Liability for Product Errors and Unavailability

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Document Record

What it is

Equifax does not guarantee uninterrupted or error-free product operation and limits its financial liability for system errors to refund of amounts paid for products not delivered. Users are not entitled to additional compensation for product unavailability or errors beyond that stated refund.

This analysis describes what Equifax's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

This provision limits Equifax's financial exposure for system errors and product unavailability to a refund of amounts paid for undelivered products, excluding any broader consequential or compensatory claims arising from service disruptions. This limitation applies regardless of the nature or cause of the system error.

Consumer impact (what this means for users)

Under this clause, the agreement limits the user's financial remedy for system errors or product unavailability to a refund of fees paid for products not provided, and states that no additional monetary compensation is available for service disruptions. Users are required to notify Equifax promptly of any system errors.

Cross-platform context

See how other platforms handle Limitation of Liability for Product Errors and Unavailability and similar clauses.

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▸ View Original Clause Language DOCUMENT RECORD
"
We do not guarantee uninterrupted or error free operation of Your Product or this Site. From time-to-time, technical issues may also result in the unavailability of or disruption of certain Products or Product features. In addition, Your use of a Product that is excessive or in a manner not contemplated by this Agreement may also result in a Product not performing as intended despite Our efforts. We will use reasonable efforts to maintain operation of the Site and availability of the Products at all times. If there is a system error or other problem concerning Your Product, You agree to promptly notify Us of the same, We will try to correct the error, but You will not be entitled to any money for any system error of any type except for monies You paid for Products that We do not provide.

Excerpt from Equifax's Terms of Use

ConductAtlas Analysis

Institutional analysis (regulatory & governance intelligence)

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Applicable agencies

  • Federal Trade Commission (ftc)
    Oversees unfair or deceptive business practices and can investigate companies that mislead consumers about data collection, sharing, or use.
    Who can file: Anyone affected by the company's practices (US or international)
    What you need: Your account details, a timeline of relevant events, and a description of the specific issue
    What to expect: Complaints inform FTC enforcement priorities and investigations but do not result in individual resolution or compensation
    File a complaint →

Provision details

Document information
Document
Equifax Terms of Use
Entity
Equifax
Document last updated
May 5, 2026
Tracking information
First tracked
May 7, 2026
Last verified
July 9, 2026
Record ID
CA-P-014323
Document ID
CA-D-00590
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
7cbc0fe5af19e7689d7e72da5e90cafcc27f4f1c89318f4b3ff9c5e9c2dcbe2c
Analysis generated
May 7, 2026 14:27 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Equifax
Document: Equifax Terms of Use
Record ID: CA-P-014323
Captured: 2026-05-07 14:27:31 UTC
SHA-256: 7cbc0fe5af19e768…
URL: https://conductatlas.com/platform/equifax/equifax-terms-of-use/provision/CA-P-014323/limitation-of-liability-for-product-errors-and-unavailability/
Accessed: Sept. 23, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Low
Categories

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Frequently Asked Questions

What does Equifax's Limitation of Liability for Product Errors and Unavailability clause do?

This provision limits Equifax's financial exposure for system errors and product unavailability to a refund of amounts paid for undelivered products, excluding any broader consequential or compensatory claims arising from service disruptions. This limitation applies regardless of the nature or cause of the system error.

How does this clause affect you?

Under this clause, the agreement limits the user's financial remedy for system errors or product unavailability to a refund of fees paid for products not provided, and states that no additional monetary compensation is available for service disruptions. Users are required to notify Equifax promptly of any system errors.

Is ConductAtlas affiliated with Equifax?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Equifax.