ElevenLabs · ElevenLabs Privacy Policy

Children's Privacy — Under 13 Prohibition

Medium severity
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What it is

ElevenLabs does not allow children under 13 to use its service and will delete any data it discovers was collected from a child under that age.

Consumer impact (what this means for users)

Parents should be aware that ElevenLabs relies on users self-reporting their age and does not implement verified age-gating, meaning a child could create an account and have their voice data collected before the company takes remedial action.

Cross-platform context

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Why it matters (compliance & risk perspective)

Given that ElevenLabs collects biometric voice data, any accidental collection of such data from minors creates serious COPPA and BIPA liability, and the policy's 'knowingly' qualifier limits the company's proactive obligation to verify user ages.

View original clause language
Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete such information.

Institutional analysis (Compliance & legal intelligence)

(1) REGULATORY FRAMEWORK: COPPA (15 U.S.C. §§6501–6506) prohibits collection of personal information from children under 13 without verifiable parental consent, enforced by the FTC with penalties up to $51,744 per violation per day; Illinois BIPA imposes heightened obligations for biometric data collected from minors; GDPR Art. 8 sets the digital consent age at 16 (with member state variation down to 13), requiring parental consent for younger users in the EU. (2)

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Applicable agencies

  • FTC
    The FTC enforces COPPA (15 U.S.C. §§6501–6506) against platforms that collect personal or biometric data from children under 13 without verifiable parental consent.
    File a complaint →

Provision details

Document information
Document
ElevenLabs Privacy Policy
Entity
ElevenLabs
Document last updated
April 29, 2026
Tracking information
First tracked
April 30, 2026
Last verified
April 30, 2026
Record ID
CA-P-004368
Document ID
CA-D-00450
Evidence Provenance
Source URL
Wayback Machine
SHA-256
b75b1f8acd13a68881f4fcb9606d10a24499d50e9b26f218570263ebce7417e9
Verified
✓ Snapshot stored   ✓ Change verified
How to Cite
ConductAtlas Policy Archive
Entity: ElevenLabs | Document: ElevenLabs Privacy Policy | Record: CA-P-004368
Captured: 2026-04-30 09:06:47 UTC | SHA-256: b75b1f8acd13a688…
URL: https://conductatlas.com/platform/elevenlabs/elevenlabs-privacy-policy/childrens-privacy-under-13-prohibition/
Accessed: May 2, 2026
Classification
Severity
Medium
Categories

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