Provision record
eBay · eBay User Agreement · View original document ↗

Buyer transactions may be declined frozen or held for risk reasons

High severity Explicit document language Common · 277 of 352 platforms
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This analysis describes what eBay's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

Recent Activity

This document changed recently

Medium May 27, 2026

The updated User Agreement incorporates additional policies and terms that were previously referenced separately, making them contractually binding conditions of service use. The agreement now explicitly states that continued use constitutes acceptance of all incorporated policies and additional terms posted on eBay's sites and applications. The updated language emphasizes that disputes are resolved through binding arbitration unless the user opts out according to section 19.B.9, and contains a waiver of class action rights. You can review which eBay entity contracts with you based on your jurisdiction (eBay Inc. for US, eBay UK Limited for UK, eBay GmbH for EU, and others listed) and locate the opt-out mechanism for arbitration in section 19.B.9 of the full agreement.

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Clause Stability Stable

0
Changes
4
Months Monitored
Jul 10, 2026
First Seen
Jul 10, 2026
Last Seen
This clause type exists across 1873 other provisions on other platforms.

How other platforms handle this

StockX Medium

If a Buyer refuses to accept delivery of a package sent to their address on file, StockX may deem the property abandoned after thirty (30) days and may charge the applicable user for reasonable expenses incurred due to such refusal to accept delivery.

Mailchimp Medium

Our moderators will thoughtfully consider any explanations and supplemental information provided by the Member when deciding whether to take action or reinstate access.

Datadog Medium

Datadog also may cooperate with appropriate law enforcement agencies, regulators, or other appropriate third parties to help with the investigation and prosecution of illegal conduct.

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
your transaction may be declined, frozen, or held for any reason including for suspected fraud, Anti-Money Laundering ("AML") compliance, compliance with economic or trade sanctions...

Excerpt from eBay's User Agreement

Applicable regulations

DMCA
United States Federal
DSA
European Union
FTC Act Section 5
United States Federal

Provision details

Document information
Document
eBay User Agreement
Entity
eBay
Document last updated
May 5, 2026
Tracking information
First tracked
May 21, 2026
Last verified
May 21, 2026
Record ID
CA-P-035273
Document ID
CA-D-00255
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
1aaec68b20417ba2d8c7b583b2038d855a5a9d8adeb52ad013375974a418716a
Analysis generated
May 21, 2026 03:03 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: eBay
Document: eBay User Agreement
Record ID: CA-P-035273
Captured: 2026-05-21 03:03:16 UTC
SHA-256: 1aaec68b20417ba2…
URL: https://conductatlas.com/platform/ebay/ebay-user-agreement/provision/CA-P-035273/buyer-transactions-may-be-declined-frozen-or-held-for-risk-reasons/
Accessed: Aug. 3, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does eBay's Buyer transactions may be declined frozen or held for risk reasons clause do?

The clause states: “your transaction may be declined, frozen, or held for any reason including for suspected fraud, Anti-Money Laundering ("AML") compliance, compliance with economic or trade sanctions...”

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 277 platforms. See the full comparison.

Is ConductAtlas affiliated with eBay?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by eBay.