The agreement requires US users to resolve most disputes against eBay or related third parties through binding individual arbitration rather than court proceedings, and prohibits participation as a plaintiff or class member in any class or representative action. Users who do not opt out within 30 days waive the right to jury trial and class proceedings.
This analysis describes what eBay's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes the procedural framework for all dispute resolution between US users and eBay, requiring individual arbitration as the exclusive remedy for most claims and foreclosing class or representative proceedings for users who do not timely opt out. The 30-day opt-out deadline creates a time-sensitive compliance trigger for users and organizations seeking to preserve court-based dispute options.
The updated User Agreement incorporates additional policies and terms that were previously referenced separately, making them contractually binding conditions of service use. The agreement now explicitly states that continued use constitutes acceptance of all incorporated policies and additional terms posted on eBay's sites and applications. The updated language emphasizes that disputes are resolved through binding arbitration unless the user opts out according to section 19.B.9, and contains a waiver of class action rights. You can review which eBay entity contracts with you based on your jurisdiction (eBay Inc. for US, eBay UK Limited for UK, eBay GmbH for EU, and others listed) and locate the opt-out mechanism for arbitration in section 19.B.9 of the full agreement.
View change record →Two separate provisions (Mandatory Arbitration Clause and Class Action Waiver) were consolidated into a single unified provision with explicit opt-out language added.
View full change record →Under this clause, US users who do not send a written opt-out notice within 30 days of accepting the agreement are required to resolve disputes with eBay through binding individual arbitration and cannot participate in class action lawsuits. The agreement specifies that relief including monetary, injunctive, and declaratory relief is available only on an individual basis under these terms.
How other platforms handle this
If, however, this Class Action Waiver is deemed invalid or unenforceable with respect to a particular Dispute...neither you nor Chegg will be entitled to arbitration of such Dispute.
the arbitration provider, National Arbitration and Mediation ("NAM"), shall not accept or administer any demand for arbitration and shall administratively close any arbitration unless the Party bringing such demand for arbitration can certify in writing that the terms...were fully satisfied.
Neither you nor we may elect arbitration of any claims seeking only individualized relief asserted by you or us in small claims court, so long as the action remains in that court and is not removed or appealed de novo...
"Read this User Agreement carefully as it contains provisions that govern how claims you and we have against each other are resolved (see "Disclaimer of Warranties; Limitation of Liability" and "Legal Disputes" provisions below). It also contains an Agreement to Arbitrate which will, with limited exception, require you to submit claims you have against us or related third parties to binding and final arbitration, unless you opt out of the Agreement to Arbitrate in accordance with section 19.B.9 (see Legal Disputes, Section B ("Agreement to Arbitrate")). If you do not opt out: (1) you will only be permitted to pursue claims against us or related third parties on an individual basis, not as a plaintiff or class member in any class or representative action or proceeding; (2) you will only be permitted to seek relief (including monetary, injunctive, and declaratory relief) on an individual basis; and (3) you are waiving your right to pursue disputes or claims and seek relief in a court of law and to have a jury trial.Excerpt from eBay's User Agreement
(1) REGULATORY LANDSCAPE: This provision implicates the Federal Arbitration Act (FAA), which governs the enforceability of arbitration agreements in interstate commerce.
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Coinbase's User Agreement includes a mandatory arbitration clause that most users may not have reviewed. Here is what the clause states and how the opt-out process works.
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This provision establishes the procedural framework for all dispute resolution between US users and eBay, requiring individual arbitration as the exclusive remedy for most claims and foreclosing class or representative proceedings for users who do not timely opt out. The 30-day opt-out deadline creates a time-sensitive compliance trigger for users and organizations seeking to preserve court-based dispute options.
Under this clause, US users who do not send a written opt-out notice within 30 days of accepting the agreement are required to resolve disputes with eBay through binding individual arbitration and cannot participate in class action lawsuits. The agreement specifies that relief including monetary, injunctive, and declaratory relief is available only on an individual basis under these terms.
ConductAtlas has identified this type of provision across 205 platforms. See the full comparison.
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