If you have a dispute with eBay, you must resolve it through private arbitration rather than going to court, unless you opt out within 30 days of accepting the agreement.
This analysis describes what eBay's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This clause establishes arbitration as the exclusive dispute resolution mechanism for eBay's user population, which affects the procedural framework through which disagreements are adjudicated. The mandatory nature of the arbitration requirement and its broad scope regarding covered disputes creates a standardized resolution process that applies to all claims arising from platform use.
The updated User Agreement incorporates additional policies and terms that were previously referenced separately, making them contractually binding conditions of service use. The agreement now explicitly states that continued use constitutes acceptance of all incorporated policies and additional terms posted on eBay's sites and applications. The updated language emphasizes that disputes are resolved through binding arbitration unless the user opts out according to section 19.B.9, and contains a waiver of class action rights. You can review which eBay entity contracts with you based on your jurisdiction (eBay Inc. for US, eBay UK Limited for UK, eBay GmbH for EU, and others listed) and locate the opt-out mechanism for arbitration in section 19.B.9 of the full agreement.
View change record →Consumers lose access to the court system and jury trials for disputes with eBay, and must instead use a private arbitration process that many consumer advocates consider less favorable to individuals. The 30-day opt-out window is short and easy to miss.
How other platforms handle this
You may reject any change we make to section 15 (except address changes) by personally signing and sending us notice within 30 days of the change by U.S. Mail to the address in section 15.b.
the arbitration provider, National Arbitration and Mediation ("NAM"), shall not accept or administer any demand for arbitration and shall administratively close any arbitration unless the Party bringing such demand for arbitration can certify in writing that the terms...were fully satisfied.
Neither you nor we may elect arbitration of any claims seeking only individualized relief asserted by you or us in small claims court, so long as the action remains in that court and is not removed or appealed de novo...
"You and eBay each agree that any and all disputes or claims between you and eBay (or any related third parties) that arise out of or relate in any way to this or previous versions of the User Agreement, your use of or access to our Services, the actions of eBay or its agents, or any products or services sold, offered, or purchased through our Services, including the scope or applicability of this Agreement to Arbitrate (each, a "Dispute") shall be resolved exclusively through final and binding arbitration, rather than in court.Excerpt from eBay's User Agreement
The mandatory arbitration clause with class action waiver implicates CFPB guidance on arbitration in consumer financial contracts and may face scrutiny under state consumer protection statutes including California's CLRA.
Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.
Search "[your state] attorney general consumer complaint" to find your state's direct complaint form
Coinbase's User Agreement includes a mandatory arbitration clause that most users may not have reviewed. Here is what the clause states and how the opt-out process works.
561 arbitration provisions across 197 platforms. ConductAtlas tracks how dispute resolution is being restructured across the internet.
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This clause establishes arbitration as the exclusive dispute resolution mechanism for eBay's user population, which affects the procedural framework through which disagreements are adjudicated. The mandatory nature of the arbitration requirement and its broad scope regarding covered disputes creates a standardized resolution process that applies to all claims arising from platform use.
Consumers lose access to the court system and jury trials for disputes with eBay, and must instead use a private arbitration process that many consumer advocates consider less favorable to individuals. The 30-day opt-out window is short and easy to miss.
ConductAtlas has identified this type of provision across 205 platforms. See the full comparison.
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