Provision record
eBay · eBay User Agreement · View original document ↗

Funds Hold and Restricted Funds

High severity Common · 124 of 352 platforms
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Document Record

What it is

eBay can hold or restrict access to your funds at its discretion based on account activity, disputes, or risk assessments.

This analysis describes what eBay's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

The clause establishes the operational basis for eBay to implement fund holds and restrictions on seller accounts. The specific restrictions and conditions governing when funds may be held are detailed in the referenced Payments Terms of Use, which operates as a separate binding document.

Recent Activity

This document changed recently

Medium May 27, 2026

The updated User Agreement incorporates additional policies and terms that were previously referenced separately, making them contractually binding conditions of service use. The agreement now explicitly states that continued use constitutes acceptance of all incorporated policies and additional terms posted on eBay's sites and applications. The updated language emphasizes that disputes are resolved through binding arbitration unless the user opts out according to section 19.B.9, and contains a waiver of class action rights. You can review which eBay entity contracts with you based on your jurisdiction (eBay Inc. for US, eBay UK Limited for UK, eBay GmbH for EU, and others listed) and locate the opt-out mechanism for arbitration in section 19.B.9 of the full agreement.

View change record →

Clause Stability Stable

0
Changes
5
Months Monitored
Apr 3, 2026
First Seen
Apr 17, 2026
Last Seen
This clause type exists across 395 other provisions on other platforms.

Consumer impact (what this means for users)

This provision gives eBay significant unilateral power to restrict sellers' access to their own money, potentially without immediate explanation or recourse, posing a material financial risk to sellers.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Dispute a Fee
    If your funds are held, contact eBay customer support through the Help Center and request a review of the hold, providing documentation of your transactions and account activity.

How other platforms handle this

Riot Games Medium

Game Currency may only be used for the specific game for which it was purchased unless we say otherwise at the time of purchase.

Workday Medium

You may only purchase Paid Offerings for personal use by either yourself or your intended recipient of the Paid Offerings. The Paid Offerings are not authorized for resale.

Apple Medium

Display advertising should be limited to your main app binary, and should not be included in extensions, App Clips, widgets, notifications, keyboards, watchOS apps, etc.

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
To protect eBay from risk of liability for your actions as a seller, eBay Payments Entities (as defined below) may restrict access to your funds as described in the Payments Terms of Use.

Excerpt from eBay's User Agreement

ConductAtlas Analysis

Institutional analysis (regulatory & governance intelligence)

Funds hold provisions in marketplace payment services may engage payment services regulations, including the EU Payment Services Directive (PSD2) for EU users and applicable US state money transmission laws.

Insight

Unlock the full institutional analysis

Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.

Applicable agencies

  • Consumer Financial Protection Bureau (cfpb)
    Regulates consumer financial products and services. Can investigate companies for unfair, deceptive, or abusive financial practices including improper fees, billing errors, and data misuse.
    Who can file: Anyone who has used a consumer financial product or service in the US
    What you need: Account number or details, dates of transactions or events, description of the issue, and any supporting documents
    What to expect: The company must respond within 15 days. The CFPB forwards your complaint and may use it in enforcement actions. Individual compensation is possible in some cases.
    File a complaint →

Applicable regulations

FTC Act Section 5
United States Federal

Provision details

Document information
Document
eBay User Agreement
Entity
eBay
Document last updated
May 5, 2026
Tracking information
First tracked
March 20, 2026
Last verified
March 20, 2026
Record ID
CA-P-001355
Document ID
CA-D-00255
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
23e23b3100daba516f6e72842f03caf3344c484ae8a50a5e3e9c444fcaa57435
Analysis generated
March 20, 2026 11:29 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: eBay
Document: eBay User Agreement
Record ID: CA-P-001355
Captured: 2026-03-20 11:29:32 UTC
SHA-256: 23e23b3100daba51…
URL: https://conductatlas.com/platform/ebay/ebay-user-agreement/provision/CA-P-001355/funds-hold-and-restricted-funds/
Accessed: Aug. 24, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does eBay's Funds Hold and Restricted Funds clause do?

The clause establishes the operational basis for eBay to implement fund holds and restrictions on seller accounts. The specific restrictions and conditions governing when funds may be held are detailed in the referenced Payments Terms of Use, which operates as a separate binding document.

How does this clause affect you?

This provision gives eBay significant unilateral power to restrict sellers' access to their own money, potentially without immediate explanation or recourse, posing a material financial risk to sellers.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 124 platforms. See the full comparison.

Is ConductAtlas affiliated with eBay?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by eBay.