Provision record
eBay · eBay User Agreement · View original document ↗

Buyer and seller must comply with eBay Money Back Guarantee

High severity Explicit document language Common · 298 of 352 platforms
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This analysis describes what eBay's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

Recent Activity

This document changed recently

Medium May 27, 2026

The updated User Agreement incorporates additional policies and terms that were previously referenced separately, making them contractually binding conditions of service use. The agreement now explicitly states that continued use constitutes acceptance of all incorporated policies and additional terms posted on eBay's sites and applications. The updated language emphasizes that disputes are resolved through binding arbitration unless the user opts out according to section 19.B.9, and contains a waiver of class action rights. You can review which eBay entity contracts with you based on your jurisdiction (eBay Inc. for US, eBay UK Limited for UK, eBay GmbH for EU, and others listed) and locate the opt-out mechanism for arbitration in section 19.B.9 of the full agreement.

View change record →

How other platforms handle this

SoFi Medium

You must confirm any transaction...attempted online before relying on it being completed. It is your responsibility to verify the status of any attempted transaction by reviewing your accounts or contacting SoFi Customer Support.

Stripe Medium

If Stripe makes an Update available, User must implement it by the deadline stated in Stripe's notice. If no deadline is stated, then User must implement the Update within 30 days of the notice date.

Minecraft Medium

Own or control the server and continue to do so for the whole time that you charge for access to it

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
You agree to comply with the policy and permit us to make a final decision on any eBay Money Back Guarantee case.

Excerpt from eBay's User Agreement

Provision details

Document information
Document
eBay User Agreement
Entity
eBay
Tracking information
First captured by ConductAtlas
March 19, 2026
Text quoted from version
CA-V-006699, captured Sept. 11, 2026
Record ID
CA-P-035256
Document ID
CA-D-000255
Evidence Provenance
Source URL
Wayback Machine
Archived bytes SHA-256 (version CA-V-006699)
8916274fda0c448ea5858400813158507b2388cc61ae2748893dbbe752105bf7
Analysis generated
May 21, 2026 03:03 UTC
Methodology
Evidence
✓ Excerpt found verbatim in version CA-V-006699 (checked Oct. 5, 2026)
Citation Record
Entity: eBay
Document: eBay User Agreement
Record ID: CA-P-035256
Version: CA-V-006699
Captured: 2026-09-11 00:42:07 UTC
SHA-256: 8916274fda0c448e…
URL: https://conductatlas.com/platform/ebay/ebay-user-agreement/provision/CA-P-035256/buyer-and-seller-must-comply-with-ebay-money-back-guarantee/
Accessed: Oct. 8, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does eBay's Buyer and seller must comply with eBay Money Back Guarantee clause do?

The clause states: “You agree to comply with the policy and permit us to make a final decision on any eBay Money Back Guarantee case.”

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 298 platforms. See the full comparison.

Is ConductAtlas affiliated with eBay?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by eBay.