The agreement establishes user consent to electronic communications from eBay and authorizes eBay to use automated tools, including artificial intelligence, to analyze the content of messages sent through eBay's messaging platform to detect illegal content, policy violations, and other content eBay determines is harmful.
This analysis describes what eBay's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision authorizes automated AI-based analysis of user message content on the eBay messaging platform. The scope of 'harmful content' as determined by eBay is not precisely defined in this provision, creating interpretive uncertainty about what message content may be subject to automated review and potential enforcement action.
Interpretive note: The scope of 'harmful to eBay' as a triggering standard for AI-based message analysis is not precisely defined in the document, and applicability of state wiretapping consent requirements to internal platform messaging systems involves jurisdictional legal uncertainty.
The updated User Agreement incorporates additional policies and terms that were previously referenced separately, making them contractually binding conditions of service use. The agreement now explicitly states that continued use constitutes acceptance of all incorporated policies and additional terms posted on eBay's sites and applications. The updated language emphasizes that disputes are resolved through binding arbitration unless the user opts out according to section 19.B.9, and contains a waiver of class action rights. You can review which eBay entity contracts with you based on your jurisdiction (eBay Inc. for US, eBay UK Limited for UK, eBay GmbH for EU, and others listed) and locate the opt-out mechanism for arbitration in section 19.B.9 of the full agreement.
View change record →The provision severity was downgraded from high to medium, and now explicitly mentions AI tools and broadens the scope of harmful content detection beyond just policy violations.
View full change record →Under this clause, messages sent through eBay's internal messaging system are subject to automated analysis by eBay, including using artificial intelligence tools, for the purpose of detecting policy violations, illegal content, or content eBay determines to be harmful. Users should be aware that private platform communications may be subject to this automated review.
How other platforms handle this
Where the law allows us to, we may use the content you and other users have posted for training or to help us to improve the way we filter content on our platform.
In accordance with applicable legal requirements, we may use your information to tailor and provide you with content and advertisements.
We also may use automatic scanning technology on messages to allow us to recognize patterns on our messaging platform to make your professional communications more efficient and informed...check links shared in messages for malicious sites and looks for blacklisted keywords to detect spam and fraud.
"You consent to receive communications from us electronically. eBay may also use tools that analyze the content of messages sent through our Services (including through the eBay messaging platform) to detect illegal content, policy violations, or other content eBay determines is harmful to eBay, its users, or third parties. This includes automated means, such as artificial intelligence tools.Excerpt from eBay's User Agreement
(1) REGULATORY LANDSCAPE: Automated analysis of electronic message content may require evaluation under the Electronic Communications Privacy Act (ECPA), state wiretapping statutes including California's Invasion of Privacy Act (CIPA), and the EU's ePrivacy Directive and …
Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.
Search "[your state] attorney general consumer complaint" to find your state's direct complaint form
We read the privacy policies and terms of service of 38 AI platforms. Here is what they say about training, retention, arbitration, and liability.
Get the research letter
Companies change their terms quietly. We read every version and catch what actually changed. One email a week on the changes that matter and what they mean.
This provision authorizes automated AI-based analysis of user message content on the eBay messaging platform. The scope of 'harmful content' as determined by eBay is not precisely defined in this provision, creating interpretive uncertainty about what message content may be subject to automated review and potential enforcement action.
Under this clause, messages sent through eBay's internal messaging system are subject to automated analysis by eBay, including using artificial intelligence tools, for the purpose of detecting policy violations, illegal content, or content eBay determines to be harmful. Users should be aware that private platform communications may be subject to this automated review.
ConductAtlas has identified this type of provision across 279 platforms. See the full comparison.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by eBay.