Provision record
Dropbox · Dropbox Terms of Service · View original document ↗

EU 14-Day Cancellation and Refund Right

Common · 172 of 343 platforms
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This analysis describes what Dropbox's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

How other platforms handle this

Teachable

For students purchasing subscriptions, Students are entitled to terminate their subscription at any time within 14 days of their initial payment and receive a full refund.

Zoom

If under applicable Law you have a time period to terminate your Services based on a right of withdrawal, or a cooling-off period, you may request to terminate the affected Services in accordance with applicable Law and, if applicable, receive a pro rata refund...

OpenAI

We may decide to discontinue our Services, but if we do, we will give you advance notice and a refund for any prepaid, unused Services.

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
users living in the European Union have the right to cancel their Paid Account subscriptions and obtain a refund within 14 days of signing up for, upgrading to, or renewing a Paid Account.

Excerpt from Dropbox's Terms of Service

Provision details

Document information
Document
Dropbox Terms of Service
Entity
Dropbox
Date stated by the document
Jan. 7, 2025
As printed in Dropbox’s text (version CA-V-006308), not a ConductAtlas date.
Tracking information
First captured by ConductAtlas
March 19, 2026
Text quoted from version
CA-V-006308, captured Sept. 2, 2026
Record ID
CA-P-029133
Document ID
CA-D-000195
Evidence Provenance
Source URL
Wayback Machine
Extracted-text SHA-256 (version CA-V-006308)
38585e0cb51f2111affd8e40b2f39158da40e7ee3b0e1ce4e0479e3fbb8102c9
Analysis generated
March 20, 2026 05:12 UTC
Methodology
Evidence
✓ Excerpt found in version CA-V-006308, captured Sept. 2, 2026 (checked Oct. 5, 2026)
Citation Record
Entity: Dropbox
Document: Dropbox Terms of Service
Record ID: CA-P-029133
Version: CA-V-006308
Captured: 2026-09-02 00:30:41 UTC
SHA-256: 38585e0cb51f2111…
URL: https://conductatlas.com/platform/dropbox/dropbox-terms-of-service/provision/CA-P-029133/eu-14-day-cancellation-and-refund-right/
Accessed: Nov. 2, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Categories

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Frequently Asked Questions

What does Dropbox's EU 14-Day Cancellation and Refund Right clause do?

The clause states: “users living in the European Union have the right to cancel their Paid Account subscriptions and obtain a refund within 14 days of signing up for, upgrading to, or renewing a Paid Account.”

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 172 platforms. See the full comparison.

Is ConductAtlas affiliated with Dropbox?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Dropbox.