DraftKings · DraftKings Terms of Use · View original document ↗

Chargebacks and Prize Invalidation

Medium severity High confidence Explicitdocumentlanguage Unique · 0 of 325 platforms
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Document Record

What it is

If your bank reverses a deposit you made to DraftKings, any winnings you earned using those funds will be cancelled, the original deposit amount will be deducted from your account, and your account may be closed without warning.

This analysis describes what DraftKings's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

The clause operationalizes chargeback risk management by establishing automatic account adjustments and potential account termination as consequences of payment disputes, creating a direct financial and operational link between deposit payment disputes and contest eligibility.

Consumer impact (what this means for users)

A chargeback from your bank, even if initiated by the bank automatically due to fraud, could result in the loss of contest winnings and account closure, creating a situation where resolving a payment dispute with your bank inadvertently triggers financial and account consequences at DraftKings.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Dispute a Fee
    If a chargeback was initiated by your bank without your request and you believe your winnings were wrongly forfeited, contact DraftKings at support@draftkings.com with documentation of the original transaction and the chargeback circumstances. Also contact your card issuer to explain the situation.

How other platforms handle this

DoorDash Medium

(x) You will not falsely or fraudulently claim that your order or items from your order were missing, incorrect, of poor quality, defective, or never delivered and you will return any order mistakenly delivered to you if requested by DoorDash, a Merchant, or a Contractor. (y) You will not falsely or...

Anthropic Medium

We appreciate feedback, including ideas and suggestions for improvement or rating an Output in response to an Input ("Feedback"). If you rate an Output in response to an Input—for example, by using the thumbs up/thumbs down icon—we will store the related conversation as part of your Feedback. You ha...

TikTok Medium

Virtual Items Policy: This policy governs the access and use of Virtual Items (such as virtual coins and diamonds) on the Platform.

See all platforms with this clause type →

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▸ View Original Clause Language DOCUMENT RECORD
"
If any deposit is charged back any winnings generated from DraftKings contests shall be invalidated, forfeited and deducted from your Account balance. In addition, the amount of the initial deposit will be invalidated, forfeited and deducted from the Account balance. DraftKings reserves the right to close your account - without notice - shall a deposit be charged back.

— Excerpt from DraftKings's DraftKings Terms of Use

ConductAtlas Analysis

Institutional analysis (Compliance & governance intelligence)

REGULATORY LANDSCAPE: The chargeback consequence provision creates a tension between card network chargeback rights, which are independent of merchant terms, and DraftKings' contractual response to chargeback events. The CFPB has oversight of consumer payment product practices, and automatic prize invalidation and account closure in response to a chargeback may raise consumer protection concerns, particularly where the chargeback was initiated for a legitimate unauthorized transaction reason. GOVERNANCE EXPOSURE: Medium. The provision is common in consumer gaming platforms but the combination of prize forfeiture, deposit deduction, and no-notice account closure creates a disproportionate response that may face scrutiny if applied to cases where the chargeback was not the result of user misconduct. Card network rules generally protect consumers' chargeback rights, and a contractual provision that penalizes their exercise may face enforceability challenges. JURISDICTION FLAGS: California and New York consumer protection frameworks may limit the ability to contractually penalize consumers for exercising chargeback rights in cases involving unauthorized transactions. The CFPB's oversight of payment products may engage where this provision operates in ways that discourage consumers from exercising legitimate chargeback rights. CONTRACT AND VENDOR IMPLICATIONS: Payment processors and card network agreements with DraftKings should be reviewed to understand how chargeback events are communicated to DraftKings and what obligations DraftKings has to investigate before triggering these account consequences. COMPLIANCE CONSIDERATIONS: Compliance teams should assess whether the automatic application of prize forfeiture and account closure in all chargeback scenarios, without investigation of the reason for the chargeback, aligns with consumer protection expectations and card network requirements. A process for distinguishing chargebacks initiated due to fraud or unauthorized use from those initiated due to user misconduct would reduce regulatory and reputational risk.

Full compliance analysis

Regulatory citations, enforcement risk, and due diligence action items.

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Applicable agencies

  • CFPB
    The CFPB has oversight authority over consumer payment product practices including the treatment of chargeback rights and associated account consequences
    File a complaint →

Provision details

Document information
Document
DraftKings Terms of Use
Entity
DraftKings
Document last updated
May 5, 2026
Tracking information
First tracked
May 7, 2026
Last verified
May 9, 2026
Record ID
CA-P-007626
Document ID
CA-D-00348
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
ed63c19c7ed37989fe1f2f4c3ee5050bd18a06d50ccb46aa77b4290df55a1189
Analysis generated
May 7, 2026 08:55 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: DraftKings
Document: DraftKings Terms of Use
Record ID: CA-P-007626
Captured: 2026-05-07 08:55:40 UTC
SHA-256: ed63c19c7ed37989…
URL: https://conductatlas.com/platform/draftkings/draftkings-terms-of-use/chargebacks-and-prize-invalidation/
Accessed: May 20, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

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Frequently Asked Questions

What does DraftKings's Chargebacks and Prize Invalidation clause do?

The clause operationalizes chargeback risk management by establishing automatic account adjustments and potential account termination as consequences of payment disputes, creating a direct financial and operational link between deposit payment disputes and contest eligibility.

How does this clause affect you?

A chargeback from your bank, even if initiated by the bank automatically due to fraud, could result in the loss of contest winnings and account closure, creating a situation where resolving a payment dispute with your bank inadvertently triggers financial and account consequences at DraftKings.

Is ConductAtlas affiliated with DraftKings?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by DraftKings.