TikTok has a separate policy governing virtual coins, diamonds, and other in-platform virtual currency and items. These items are typically non-refundable once purchased, as is standard in virtual goods platforms.
This analysis describes what TikTok's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The agreement incorporates a separate Virtual Items Policy as Additional Terms governing financial transactions involving virtual coins and diamonds, which are real-money purchases that may have limited or no refund rights.
Interpretive note: The specific refund, expiration, and dispute resolution terms for virtual items are governed by a separately incorporated policy not reproduced in full in this document, limiting the ability to assess the complete financial terms from these Terms alone.
This provision incorporates the Virtual Items Policy by reference as part of these Terms, governing real-money purchases of virtual coins and other digital items used within the platform, which users should review separately before making purchases.
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Except as expressly provided in these Terms or where required by law, all payments are non-refundable. Please check your order carefully before confirming it... In the event of a cancellation, your fees will not be refunded, but your access to the Services will continue through the end of the Initia...
When you make a paid posting (cl.com/about/help/faqs/fees), you authorize us to charge your account. Any tax is additional. Fees are non-refundable, even for posts we remove, delay, omit, re-categorize, re-rank, or otherwise moderate. We may refuse any posting.
Except as expressly set forth herein, all fees and charges are non-refundable. All fees are exclusive of taxes, levies, or duties imposed by taxing authorities, and you shall be responsible for payment of all such taxes, levies, or duties.
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"Virtual Items Policy: This policy governs the access and use of Virtual Items (such as virtual coins and diamonds) on the Platform.— Excerpt from TikTok's TikTok Terms of Service
REGULATORY LANDSCAPE: Virtual currency and digital goods transactions on consumer platforms engage the FTC Act and applicable state consumer protection laws regarding disclosure of purchase terms, refund policies, and the non-redeemable nature of virtual items. The CFPB may be relevant where virtual item transactions involve payment processing or stored-value functionality. Several states have enacted or are evaluating legislation specifically addressing virtual currency disclosures and minor purchase protections. GOVERNANCE EXPOSURE: Medium. Virtual item transactions represent real monetary value exchanged for non-tangible digital goods. The incorporation of the Virtual Items Policy by reference rather than by full text in these Terms means users must navigate to a separate document to understand the full financial terms of these transactions. JURISDICTION FLAGS: California, New York, and Illinois have consumer protection frameworks that may impose specific disclosure requirements for virtual goods transactions. Minor users' ability to purchase virtual items raises additional regulatory exposure under state minor financial protection laws. CONTRACT AND VENDOR IMPLICATIONS: The Additional Terms structure means the Virtual Items Policy governs refund and redemption terms for virtual currency, which may limit platform operators' liability for virtual item disputes. Businesses and creators who receive virtual items as part of TikTok's creator monetization programs should review the Virtual Items Policy for applicable redemption terms. COMPLIANCE CONSIDERATIONS: Compliance teams should review the Virtual Items Policy separately to assess refund, expiration, and dispute resolution terms applicable to virtual coin and diamond transactions. The incorporation-by-reference structure should be evaluated to ensure adequate disclosure at point of purchase.
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The agreement incorporates a separate Virtual Items Policy as Additional Terms governing financial transactions involving virtual coins and diamonds, which are real-money purchases that may have limited or no refund rights.
This provision incorporates the Virtual Items Policy by reference as part of these Terms, governing real-money purchases of virtual coins and other digital items used within the platform, which users should review separately before making purchases.
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