Provision record
DoorDash · DoorDash Terms of Service · View original document ↗

Limitation of Liability

Medium severity Low confidence Inferred from context Common · 287 of 352 platforms
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Document Record

What it is

Section 20 limits the amount DoorDash can be held financially responsible for if something goes wrong in connection with the Services.

This analysis describes what DoorDash's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

Liability caps restrict the financial remedies available to users if they suffer harm related to DoorDash's Services; the practical scope of this limitation depends on the specific cap amount and applicable law in the user's jurisdiction.

Interpretive note: The full text of Section 20 was not reproduced in the available document excerpt; the specific cap amount, excluded categories, and jurisdictional carve-outs cannot be assessed.

Clause Stability Stable

0
Changes
4
Months Monitored
May 7, 2026
First Seen
May 22, 2026
Last Seen
This clause type exists across 4261 other provisions on other platforms.

Consumer impact (what this means for users)

This provision places limits on DoorDash's financial liability to users, which may restrict the compensation available if a user suffers harm in connection with using the Services; the specific cap and any jurisdictional exceptions cannot be fully assessed from the available document text.

How other platforms handle this

ActiveCampaign Medium

If you knowingly misrepresent that any activity or material on our Services is infringing, you may be liable to ActiveCampaign for certain costs and damages.

Leonardo AI Medium

A party's liability for any Liability under these Terms will be reduced proportionately to the extent the relevant Liability was caused or contributed to by the actions (or inactions) of the other party...

Netflix Medium

The Netflix service and/or some of the Netflix content may not be available at any time as a result of events beyond our reasonable control...we will not be held liable should such events occur.

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
SECTION 20 OF THIS AGREEMENT CONTAINS PROVISIONS WHICH LIMIT OUR LIABILITY TO YOU.

Excerpt from DoorDash's Terms of Service

ConductAtlas Analysis

Institutional analysis (regulatory & governance intelligence)

(1) REGULATORY LANDSCAPE: Limitation of liability clauses in consumer contracts are subject to review under the FTC Act and state consumer protection statutes in the US, and under Australian Consumer Law, the New Zealand Consumer …

Insight

Unlock the full institutional analysis

Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.

Applicable agencies

  • Federal Trade Commission (ftc)
    Oversees unfair or deceptive business practices and can investigate companies that mislead consumers about data collection, sharing, or use.
    Who can file: Anyone affected by the company's practices (US or international)
    What you need: Your account details, a timeline of relevant events, and a description of the specific issue
    What to expect: Complaints inform FTC enforcement priorities and investigations but do not result in individual resolution or compensation
    File a complaint →
  • State Attorney General
    State AGs in California, New York, Texas, and other states can investigate violations of state consumer protection and privacy laws, including CCPA (California), SHIELD Act (New York), and equivalents.
    Who can file: Residents of states with comprehensive privacy laws — primarily California, Virginia, Colorado, Connecticut, and Utah
    What you need: Evidence of the violation, explanation of how your state rights were affected, and your account or contact information with the company
    What to expect: Outcomes vary by state. May result in investigation, enforcement action, or requirement for the company to change practices. No direct individual compensation in most cases.

    Search "[your state] attorney general consumer complaint" to find your state's direct complaint form

Applicable regulations

FTC Act Section 5
United States Federal

Provision details

Document information
Document
DoorDash Terms of Service
Entity
DoorDash
Document last updated
May 5, 2026
Tracking information
First tracked
May 12, 2026
Last verified
May 12, 2026
Record ID
CA-P-004694
Document ID
CA-D-00133
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
be1c12d94e1ecaa9baca18e60363f028be7840867c6b79197143bf6490d4b422
Analysis generated
May 12, 2026 08:32 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: DoorDash
Document: DoorDash Terms of Service
Record ID: CA-P-004694
Captured: 2026-05-12 08:32:00 UTC
SHA-256: be1c12d94e1ecaa9…
URL: https://conductatlas.com/platform/doordash/doordash-terms-of-service/provision/CA-P-004694/limitation-of-liability/
Accessed: Aug. 25, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

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Frequently Asked Questions

What does DoorDash's Limitation of Liability clause do?

Liability caps restrict the financial remedies available to users if they suffer harm related to DoorDash's Services; the practical scope of this limitation depends on the specific cap amount and applicable law in the user's jurisdiction.

How does this clause affect you?

This provision places limits on DoorDash's financial liability to users, which may restrict the compensation available if a user suffers harm in connection with using the Services; the specific cap and any jurisdictional exceptions cannot be fully assessed from the available document text.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 287 platforms. See the full comparison.

Is ConductAtlas affiliated with DoorDash?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by DoorDash.