Subscription plans automatically renew for the same period at the then-current fee unless cancelled at least five business days before the end of the current subscription term, or unless auto-renewal is disabled through the administrative console or DocuSign support.
This analysis describes what DocuSign's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes a five-business-day advance cancellation requirement to prevent automatic renewal and associated charges. The administrative console auto-renewal disable capability is noted as available only where the feature is present, requiring customers to contact support as an alternative.
Under this clause, subscription plans renew automatically and customers are charged the then-current fee for the renewal term unless cancellation is initiated at least five business days before the end of the current term. Customers can prevent renewal by disabling auto-renewal in the administrative console where available or by contacting DocuSign support at https://support.docusign.com.
Cross-platform context
See how other platforms handle Auto-Renewal and Cancellation Requirements and similar clauses.
Compare across platforms →"If you purchase a Subscription Plan you agree to pay the then-current fee associated with the Subscription Plan, and understand it will automatically renew for the same time period ("Renewal Term") unless: (a) you cancel your Subscription Plan or terminate your Account at least five (5) business days in advance of the end of the then-current Subscription term; (b) you set your Account not to auto-renew through the administrative console in the Docusign Service (if such capability is available) or contacting us here: (https://support.docusign.com) ; (c) we terminate your Subscription Plan or Account in accordance with the Terms; (d) we decline to renew your Subscription Plan; or (e) these Terms are terminated by either party as otherwise permitted in these Terms, prior to the end of the then-current period of the Subscription Plan ("Subscription Term").Excerpt from DocuSign's Terms and Conditions
(1) REGULATORY LANDSCAPE: Auto-renewal provisions engage California's Automatic Renewal Law, which requires clear disclosure of auto-renewal terms, affirmative consent, and a simple cancellation mechanism.
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This provision establishes a five-business-day advance cancellation requirement to prevent automatic renewal and associated charges. The administrative console auto-renewal disable capability is noted as available only where the feature is present, requiring customers to contact support as an alternative.
Under this clause, subscription plans renew automatically and customers are charged the then-current fee for the renewal term unless cancellation is initiated at least five business days before the end of the current term. Customers can prevent renewal by disabling auto-renewal in the administrative console where available or by contacting DocuSign support at https://support.docusign.com.
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