You are prohibited from using DocuSign for illegal purposes, to send spam, to harass others, or in ways that violate third-party rights, and violating these rules can lead to account termination.
This analysis describes what DocuSign's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The clause establishes DocuSign's enforcement authority over acceptable use standards and reserves unilateral discretion to determine violations. This allows the provider to take action against prohibited conduct without requiring advance notice or specific evidence standards.
Users should familiarise themselves with DocuSign's acceptable use restrictions to avoid inadvertent violations that could result in service termination. Business users integrating DocuSign via API should ensure their own platforms enforce equivalent usage restrictions.
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we have adopted a policy of terminating, in appropriate circumstances, the accounts of users who repeatedly infringe the intellectual property rights of others.
"By using the Site, you specifically agree not to, and not permit others to, engage in any activity or transmit any information that, in our sole discretion: [followed by enumerated restrictions including illegal activity, harmful content, hacking, viruses, spam, and other prohibited uses].Excerpt from DocuSign's Terms and Conditions
The acceptable use policy creates compliance obligations for API integrators and enterprise customers who deploy DocuSign at scale.
Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.
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The clause establishes DocuSign's enforcement authority over acceptable use standards and reserves unilateral discretion to determine violations. This allows the provider to take action against prohibited conduct without requiring advance notice or specific evidence standards.
Users should familiarise themselves with DocuSign's acceptable use restrictions to avoid inadvertent violations that could result in service termination. Business users integrating DocuSign via API should ensure their own platforms enforce equivalent usage restrictions.
ConductAtlas has identified this type of provision across 276 platforms. See the full comparison.
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