This analysis describes what ConvertKit's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The combined denial of refunds and data export means customers lose both their paid fees and access to their subscriber lists upon a health-based account closure.
Interpretive note: The phrase 'such a reason' refers to a health-based closure reason defined in surrounding document context not reproduced here. Confidence is medium because the precise triggering condition cannot be confirmed from this excerpt alone.
Customers whose accounts are closed for a health-based reason cannot recover their subscriber lists or other account data, and will not receive a refund.
How other platforms handle this
For cryptocurrency payments, you will be reimbursed in cryptocurrency but for the euro equivalent of the initial purchase.
We will issue a refund within three Business Days of receiving your request, provided that the funds have not been picked up by the designated recipient prior to our receipt of your request for a refund.
If you downgrade a membership, you will not receive a refund or credit for the fees already paid; instead your membership will continue to the end of your current billing period but will not renew.
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"Any account closed for such a reason will not be entitled to a refund or export of any data or details including Subscriber lists.— Excerpt from ConvertKit's ConvertKit Acceptable Use Policy
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The combined denial of refunds and data export means customers lose both their paid fees and access to their subscriber lists upon a health-based account closure.
Customers whose accounts are closed for a health-based reason cannot recover their subscriber lists or other account data, and will not receive a refund.
ConductAtlas has identified this type of provision across 179 platforms. See the full comparison.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by ConvertKit.