“Any account closed for such a reason will not be entitled to a refund or export of any data or details including Subscriber lists.”
This analysis describes what ConvertKit's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The combined denial of refunds and data export means customers lose both their paid fees and access to their subscriber lists upon a health-based account closure.
Interpretive note: The phrase 'such a reason' refers to a health-based closure reason defined in surrounding document context not reproduced here. Confidence is medium because the precise triggering condition cannot be confirmed from this excerpt alone.
Customers whose accounts are closed for a health-based reason cannot recover their subscriber lists or other account data, and will not receive a refund.
How other platforms handle this
We may decide to discontinue our Services, but if we do, we will give you advance notice and a refund for any prepaid, unused Services.
In the event of any such termination, Anyscale will refund to Customer a pro-rata portion of the Fees that have been prepaid but unused for the applicable Platform Services.
We may decide to discontinue our Services, but if we do, we will give you advance notice and a refund for any prepaid, unused Services.
"Any account closed for such a reason will not be entitled to a refund or export of any data or details including Subscriber lists.Excerpt from ConvertKit's Acceptable Use Policy
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The combined denial of refunds and data export means customers lose both their paid fees and access to their subscriber lists upon a health-based account closure.
Customers whose accounts are closed for a health-based reason cannot recover their subscriber lists or other account data, and will not receive a refund.
ConductAtlas has identified this type of provision across 172 platforms. See the full comparison.
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