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This page describes what the document states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability may vary by jurisdiction. Methodology
“Customers are required to have proof of permission for each Subscriber on their list.”
“Export of any account data or details will be at Kit's discretion.”
“Elevated bounce, complaint or unsubscribe rates may result in manual review, suspension, or termination of the account.”
“If you are found in violation of the above terms, your account may be closed immediately and without prior notice.”
“If your account is canceled for any of the above reasons...you will not be eligible for a refund and you will not be allowed to open a new account.”
“A refund will not be provided.”
This policy sets the rules for what you can and cannot do when using ConvertKit to send emails. You must have direct permission from every subscriber on your list, keep proof of that permission, and avoid specific prohibited business types and practices. If ConvertKit decides you have broken the rules, your account can be closed immediately without warning, you will not get a refund, and you may not be able to get your subscriber list back.
The ConvertKit Acceptable Use Policy establishes the conditions under which customers may use the platform, with particular focus on subscriber list hygiene, content restrictions, and enforcement authority. Customers must maintain documented proof of permission for each subscriber, and subscriber acquisition is limited to two specific bases: direct permission or a purchase within the preceding 12 months accompanied by consent. The policy prohibits specified business and content categories outright, including CPA affiliate-type sites, network marketing, and non-permission-based list collection, and it bars any content or actions that violate the CAN-SPAM Act or other anti-spam laws. ConvertKit retains broad enforcement authority, including immediate account closure without prior notice, and accounts closed for violations or health-based reasons forfeit both refunds and, at ConvertKit's sole discretion, the right to export account data, subscriber lists, or details.
As a ConvertKit customer, you are required to document proof of permission for every subscriber on your list at all times. Your account can be closed immediately and without prior notice if ConvertKit determines a violation has occurred, and a closed account is not entitled to a refund of any prepaid fees. If your account is closed for a violation or a health-based reason, ConvertKit has sole discretion over whether you may export your subscriber list or account data — there is no guaranteed right to retrieve that information. You should maintain your own independent backup of subscriber data, as the policy makes data recovery after closure uncertain.
Which mapped governance frameworks each document engages, tied to the specific provisions that engage them.
“Customers are required to have proof of permission for each Subscriber on their list.”
“Export of any account data or details will be at Kit's discretion.”
“Elevated bounce, complaint or unsubscribe rates may result in manual review, suspension, or termination of the account.”
“If you are found in violation of the above terms, your account may be closed immediately and without prior notice.”
“If your account is canceled for any of the above reasons...you will not be eligible for a refund and you will not be allowed to open a new account.”
“A refund will not be provided.”
“Any account closed for such a reason will not be entitled to a refund or export of any data or details including Subscriber lists.”
“Content or actions that violate the CAN-SPAM Act or other anti-spam laws.”
“CPA affiliate type sites or similar affiliate type of sites, network marketing sites, affiliate educational offers, insurance sales or promotions.”
“Purchased subscriber lists, scraped lists, or any other form of non-permission based list collection.”
“We require that all Subscribers have given direct permission to receive marketing emails from the sender, or have purchased an item from the sender within the past 12 months and consented to receive emails...”
“We reserve the right to close an account at any time, including but not limited to inappropriate use.”
Every distinct legal provision identified in this document. Featured provisions appear above with analysis.
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