“Elevated bounce, complaint or unsubscribe rates may result in manual review, suspension, or termination of the account.”
This analysis describes what ConvertKit's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Metric-based enforcement means an account can be reviewed, suspended, or terminated based on measurable email performance data, independent of any intentional policy violation.
Interpretive note: The clause does not define what threshold constitutes 'elevated' rates, which leaves the trigger condition undefined.
Customers are at risk of account review, suspension, or termination if their email list produces elevated bounce, complaint, or unsubscribe rates, even without a deliberate breach.
How other platforms handle this
This may include taking corrective measures, such as suspending or terminating the account of any End-User found to be in violation of the terms of this Agreement.
If you believe we have suspended or terminated your account in error, you can file an appeal with us by contacting our Support team.
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"Elevated bounce, complaint or unsubscribe rates may result in manual review, suspension, or termination of the account.Excerpt from ConvertKit's Acceptable Use Policy
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Metric-based enforcement means an account can be reviewed, suspended, or terminated based on measurable email performance data, independent of any intentional policy violation.
Customers are at risk of account review, suspension, or termination if their email list produces elevated bounce, complaint, or unsubscribe rates, even without a deliberate breach.
ConductAtlas has identified this type of provision across 269 platforms. See the full comparison.
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