This analysis describes what ConvertKit's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The no-refund rule means customers lose any prepaid fees when their account is closed for a violation, regardless of how much service time remains.
Interpretive note: The excerpt consists of a single sentence with no surrounding context; the triggering condition 'policy violation closure' is drawn from the clause name rather than the excerpt text itself. The excerpt alone does not specify the condition under which the no-refund rule applies.
Customers whose accounts are closed for a policy violation forfeit any fees already paid to ConvertKit.
How other platforms handle this
For cryptocurrency payments, you will be reimbursed in cryptocurrency but for the euro equivalent of the initial purchase.
We will issue a refund within three Business Days of receiving your request, provided that the funds have not been picked up by the designated recipient prior to our receipt of your request for a refund.
If you downgrade a membership, you will not receive a refund or credit for the fees already paid; instead your membership will continue to the end of your current billing period but will not renew.
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"A refund will not be provided.— Excerpt from ConvertKit's ConvertKit Acceptable Use Policy
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The no-refund rule means customers lose any prepaid fees when their account is closed for a violation, regardless of how much service time remains.
Customers whose accounts are closed for a policy violation forfeit any fees already paid to ConvertKit.
ConductAtlas has identified this type of provision across 179 platforms. See the full comparison.
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