This analysis describes what ConvertKit's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The combined denial of refunds and data export means customers lose both their paid fees and access to their subscriber lists upon a health-based account closure.
Interpretive note: The phrase 'such a reason' refers to a health-based closure reason defined in surrounding document context not reproduced here. Confidence is medium because the precise triggering condition cannot be confirmed from this excerpt alone.
Customers whose accounts are closed for a health-based reason cannot recover their subscriber lists or other account data, and will not receive a refund.
How other platforms handle this
For subscribers and purchasers of Virtual Items residing in the Republic of Korea: in accordance with local law, you are entitled to a full refund of your subscription and/or unused Virtual Items during the 7 days following the purchase.
If you are on a paid subscription and we discontinue the Service you are using during your subscription...if we're unable to do so, we will provide you a pro-rata refund of fees prepaid for the remaining period of your subscription.
The refund will cover the relevant subscription fee prorated from the date you request cancellation to the end of the relevant subscription period you have paid for.
"Any account closed for such a reason will not be entitled to a refund or export of any data or details including Subscriber lists.Excerpt from ConvertKit's Acceptable Use Policy
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The combined denial of refunds and data export means customers lose both their paid fees and access to their subscriber lists upon a health-based account closure.
Customers whose accounts are closed for a health-based reason cannot recover their subscriber lists or other account data, and will not receive a refund.
ConductAtlas has identified this type of provision across 178 platforms. See the full comparison.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by ConvertKit.