This analysis describes what ConvertKit's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The no-refund rule means customers lose any prepaid fees when their account is closed for a violation, regardless of how much service time remains.
Interpretive note: The excerpt consists of a single sentence with no surrounding context; the triggering condition 'policy violation closure' is drawn from the clause name rather than the excerpt text itself. The excerpt alone does not specify the condition under which the no-refund rule applies.
Customers whose accounts are closed for a policy violation forfeit any fees already paid to ConvertKit.
How other platforms handle this
For subscribers and purchasers of Virtual Items residing in the Republic of Korea: in accordance with local law, you are entitled to a full refund of your subscription and/or unused Virtual Items during the 7 days following the purchase.
If you are on a paid subscription and we discontinue the Service you are using during your subscription...if we're unable to do so, we will provide you a pro-rata refund of fees prepaid for the remaining period of your subscription.
The refund will cover the relevant subscription fee prorated from the date you request cancellation to the end of the relevant subscription period you have paid for.
"A refund will not be provided.Excerpt from ConvertKit's Acceptable Use Policy
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The no-refund rule means customers lose any prepaid fees when their account is closed for a violation, regardless of how much service time remains.
Customers whose accounts are closed for a policy violation forfeit any fees already paid to ConvertKit.
ConductAtlas has identified this type of provision across 178 platforms. See the full comparison.
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