This analysis describes what ConvertKit's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The dual prohibition—no refund and no new account—means a customer affected by a policy-based cancellation loses both their paid fees and ongoing access to the platform.
Interpretive note: The triggering condition 'any of the above reasons' depends on surrounding document context not reproduced in this excerpt, so the full scope of the prohibition cannot be determined from this clause alone.
Customers whose accounts are canceled for the stated reasons permanently lose eligibility for a refund and the ability to create a new ConvertKit account.
How other platforms handle this
If we become aware that a child has provided us with personal data without parental consent, we remove such data and terminate the child's account (except where we are required to retain all or a portion of such data for compliance purposes).
we have adopted a policy of terminating, in appropriate circumstances, the accounts of users who repeatedly infringe the intellectual property rights of others.
If we learn that we've collected the personal data of a child under the age of 13 or 16, as applicable, we'll take reasonable steps to delete the personal data. This may require us to delete the Skillshare account...
"If your account is canceled for any of the above reasons...you will not be eligible for a refund and you will not be allowed to open a new account.Excerpt from ConvertKit's Acceptable Use Policy
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The dual prohibition—no refund and no new account—means a customer affected by a policy-based cancellation loses both their paid fees and ongoing access to the platform.
Customers whose accounts are canceled for the stated reasons permanently lose eligibility for a refund and the ability to create a new ConvertKit account.
ConductAtlas has identified this type of provision across 276 platforms. See the full comparison.
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