This analysis describes what Cohere's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Support ticket contents may include sensitive personal information, and this clause permits that content to be processed by AI systems, including those operated by third parties.
The updated policy establishes clearer expectations around data retention and deletion for different user types. Enterprise Users now have explicit notice that their inputs and outputs are retained for 30 days. Trial Users and Researchers are informed the platform is not intended to process personal information. The policy creates a formal deletion request process for inadvertently included personal information, with Cohere committing to respond within one month normally or up to three months for complex requests. You can request deletion of personal information by emailing privacy@cohere.com.
View change record →Content submitted in support tickets may be analyzed by AI systems Cohere does not fully control.
How other platforms handle this
Such tools are used to support, and not replace, human review where required by law.
This includes the use of automated, dynamic vetting and scoring analysis tools to identify and take action, as well as human review to supplement our automated abuse prevention.
For example, when you communicate via the messaging platform, Hims & Hers may use AI to (i) help you make changes to your account or (ii) draft responses for customer care or for a qualified licensed healthcare professional to review.
"We may use our own AI technology or third-party AI tools to analyze the contents of support tickets. This helps us summarize inquiries, draft responses, and resolve issues faster.Excerpt from Cohere's Privacy Policy
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Support ticket contents may include sensitive personal information, and this clause permits that content to be processed by AI systems, including those operated by third parties.
Content submitted in support tickets may be analyzed by AI systems Cohere does not fully control.
ConductAtlas has identified this type of provision across 211 platforms. See the full comparison.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Cohere.