“Our Enterprise Data Commitments apply to enterprise data of our commercial, paying customers. For the SaaS Platform, this means customers who have a credit card on file in their account.”
This analysis describes what Cohere's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Users without a credit card on file — such as those on free tiers — are explicitly excluded from the protections and obligations described in the Enterprise Data Commitments.
The updated terms establish specific data handling practices for Cohere's SaaS Platform: customer prompts and generations are automatically deleted after 30 days unless flagged for potential policy violations or required by law or contract; Cohere logs and monitors usage for compliance and security; and safety teams may review flagged content to enforce policies. The terms state that data intended for training purposes may be retained separately according to your agreement, and that you can opt out of training data use by toggling 'Data Controls' off in your dashboard settings. You can verify and adjust these settings at any time under Settings > Data Controls in the Cohere Platform.
View change record →Only customers who are paying and, for the SaaS Platform, have a credit card on file receive the protections described in the Enterprise Data Commitments; non-paying users are excluded.
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"Our Enterprise Data Commitments apply to enterprise data of our commercial, paying customers. For the SaaS Platform, this means customers who have a credit card on file in their account.Excerpt from Cohere's Enterprise Data Commitments
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Users without a credit card on file — such as those on free tiers — are explicitly excluded from the protections and obligations described in the Enterprise Data Commitments.
Only customers who are paying and, for the SaaS Platform, have a credit card on file receive the protections described in the Enterprise Data Commitments; non-paying users are excluded.
ConductAtlas has identified this type of provision across 298 platforms. See the full comparison.
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