What can I do about this clause?

{'method': 'EMAIL', 'recipient': 'privacy@chegg.com', 'difficulty': 'EASY', 'action_type': 'DELETE_DATA', 'instructions': 'Email privacy@chegg.com to request deletion of your academic activity and behavioral data. Specify which categories of data you want deleted and include your account email address.', 'deadline_days': None, 'deadline_hours': None}

Which regulatory agencies enforce this type of clause?

{'agency': 'FTC', 'reason': 'The FTC enforces COPPA and has identified behavioral tracking of students for commercial purposes as a priority enforcement area under FTC Act Section 5.', 'complaint_url': 'https://reportfraud.ftc.gov/'}, {'agency': 'DOE', 'reason': "Collection of student academic activity data may implicate FERPA where Chegg acts in a school official capacity, with DOE's Student Privacy Policy Office as the enforcement body.", 'complaint_url': 'https://studentprivacy.ed.gov/file-a-complaint'}

What is the severity of this clause?

ConductAtlas classifies this Collection of Academic and Behavioral Data clause as high severity. Severity reflects the magnitude of rights affected, the breadth of users impacted, and the degree of discretion the platform retains.

Collection of Academic and Behavioral Data — Chegg

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What it is

Chegg tracks everything you do on its platform — including what questions you ask, what answers you read, what subjects you study, and technical details about your device.

Consumer impact (what this means for users)

Chegg builds a detailed profile of your academic activity — including specific questions asked and answers viewed — combined with device and behavioral tracking data, which may be used for targeted advertising or shared with partners.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.

Delete Your Data

Email privacy@chegg.com to request deletion of your academic activity and behavioral data. Specify which categories of data you want deleted and include your account email address.

Cross-platform context

See how other platforms handle Collection of Academic and Behavioral Data and similar clauses.

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Why it matters (compliance & risk perspective)

The breadth of academic behavioral data collected creates a detailed profile of a student's educational struggles and habits, which could be sensitive if shared or exposed.

View original clause language

We collect information about your use of Chegg services, such as the content you access, questions you ask, answers you view, courses or subjects you study, and your interactions with tutors and other users. We also collect device information, IP addresses, browser type, operating system, and usage data through cookies, web beacons, and similar tracking technologies.

Institutional analysis (Compliance & legal intelligence)

REGULATORY FRAMEWORK: Collection of student academic activity data implicates FERPA (20 U.S.C. §1232g) if Chegg is acting as a school official with legitimate educational interest; however, for direct-to-student commercial services, FERPA may not apply, leaving students with fewer protections. COPPA (16 C.F.R. §312.5) requires verifiable parental consent before collecting personal data from children under 13, including behavioral data. CCPA §1798.140(v) classifies browsing history and interaction data as 'sensitive personal information' in certain contexts, triggering additional opt-out rights under CPRA. The FTC Act Section 5 governs unfair collection practices.

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Applicable agencies

FTC

The FTC enforces COPPA and has identified behavioral tracking of students for commercial purposes as a priority enforcement area under FTC Act Section 5.
File a complaint →
Doe

Collection of student academic activity data may implicate FERPA where Chegg acts in a school official capacity, with DOE's Student Privacy Policy Office as the enforcement body.
File a complaint →

Provision details

Document information

Document

Chegg Privacy Policy

Entity

Chegg

Document last updated

April 29, 2026

Tracking information

First tracked

March 24, 2026

Last verified

April 28, 2026

Record ID

CA-P-003833

Document ID

CA-D-00395

Evidence Provenance

Source URL

https://www.chegg.com/en-US/privacypolicy

Wayback Machine

View archived versions →

SHA-256

428ddcc20313367b65d55484c1d59c1a629728a2b3afba2c723bff8d40481729

Verified

✓ Snapshot stored ✓ Change verified

How to Cite

ConductAtlas Policy Archive
Entity: Chegg | Document: Chegg Privacy Policy | Record: CA-P-003833
Captured: 2026-03-24 07:57:12 UTC | SHA-256: 428ddcc20313367b…
URL: https://conductatlas.com/platform/chegg/chegg-privacy-policy/collection-of-academic-and-behavioral-data/
Accessed: May 2, 2026

Classification

Severity

High

Collection of Academic and Behavioral Data