Character.AI · Character.AI Privacy Policy

Voice Data Collection

High severity
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Why it matters

Voice recordings are sensitive biometric-adjacent data and may be retained and used for AI training or other purposes, with limited user control once submitted.

Consumer impact

Character.AI collects extensive personal data including chat conversations, voice recordings, and behavioral data, which may be used to train AI models and shared with advertising and analytics partners. Users who create popular AI characters should be aware that those characters — and potentially associated personal information embedded in them — may be retained even after account deletion. You can request deletion of your personal data or opt out of targeted advertising by submitting a request at https://support.character.ai/hc/en-us/requests/new or emailing privacy@character.ai.

Applicable agencies

  • FTC
    The FTC has enforcement authority over deceptive data collection practices involving sensitive data including voice recordings.
    File a complaint →
  • State AG
    State biometric privacy laws (e.g. Illinois BIPA) and state attorneys general may have jurisdiction over voice data collection and retention practices.
    File a complaint →

Provision details

Document information
Document
Character.AI Privacy Policy
Entity
Character.AI
Document last updated
March 24, 2026
Tracking information
First tracked
March 15, 2026
Last verified
March 15, 2026
Record ID
CA-P-000786
Document ID
CA-D-00120
Evidence Provenance
Source URL
Wayback Machine
SHA-256
c4612fcf5ecfaf839b4734f75a403d8fb38f242ba7702f7ae784610b0f42146f
Verified
✓ Snapshot stored   ✓ Change verified
How to Cite
ConductAtlas Policy Archive
Entity: Character.AI | Document: Character.AI Privacy Policy | Record: CA-P-000786
Captured: 2026-03-15 11:12:54 UTC | SHA-256: c4612fcf5ecfaf83…
URL: https://conductatlas.com/platform/characterai/characterai-privacy-policy/voice-data-collection/
Accessed: April 4, 2026
Classification
Severity
High
Categories

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