If Canva faces any legal claim or cost because of something you did on the platform or a way you violated the terms, you are required to cover Canva's legal costs and any damages that result.
This analysis describes what Canva's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This clause establishes a cost-shifting mechanism whereby users assume the burden of defending and compensating Canva for legal expenses and damages resulting from the user's breach or misuse. The provision allocates litigation risk and defense costs to the user rather than Canva when disputes arise from user conduct.
Interpretive note: Enforceability of the indemnification clause against individual consumers may be limited in EU, UK, and certain US jurisdictions under consumer protection or unconscionability doctrine.
The updated terms establish a two-tier print fulfillment model. Purchases from Canva directly remain under Canva's Terms, while purchases from third-party Marketplace Sellers are now governed by separate Print Marketplace Seller Terms. The revised terms state that print orders may be subject to additional fees and taxes, and that orders may be accepted or rejected by Canva or a print partner for any reason, including product unavailability or errors. The agreement explicitly states that refunds are not available for user-made errors or change-of-mind situations, though refunds will be issued if an order is rejected after payment has been made.
View change record →If a third party sues Canva because of content you uploaded or how you used the platform, you may be personally responsible for paying Canva's legal defense costs and any resulting damages, which could be substantial depending on the nature of the claim.
How other platforms handle this
Any claim that any user submission made by you has caused damage to a third party
Any access to or use of the Services or goods through your account by others, including your spouse, dependents, Recipients, and any access by AI Agents you enable or that operate on your behalf...
you agree to cooperate with Walmart if and as requested by Walmart in the defense and settlement of such matter.
"You agree to defend, indemnify, and hold harmless Canva and its officers, directors, employees, agents, licensors, and service providers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Service, including, but not limited to, any use of the Service's content, services, and products other than as expressly authorized in these Terms or your use of any information obtained from the Service.Excerpt from Canva's Terms of Use
REGULATORY LANDSCAPE: Indemnification clauses in consumer contracts engage general contract law principles and, in some jurisdictions, consumer protection frameworks that limit the enforceability of one-sided indemnification obligations imposed on consumers.
Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.
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This clause establishes a cost-shifting mechanism whereby users assume the burden of defending and compensating Canva for legal expenses and damages resulting from the user's breach or misuse. The provision allocates litigation risk and defense costs to the user rather than Canva when disputes arise from user conduct.
If a third party sues Canva because of content you uploaded or how you used the platform, you may be personally responsible for paying Canva's legal defense costs and any resulting damages, which could be substantial depending on the nature of the claim.
ConductAtlas has identified this type of provision across 228 platforms. See the full comparison.
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