US users are required to resolve most disputes with Canva through binding individual arbitration administered by the American Arbitration Association, and waive the right to jury trial and participation in class action or representative proceedings, with limited exceptions for small claims court and intellectual property injunctive relief.
This analysis describes what Canva's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision requires that disputes between US users and Canva proceed through individual arbitration rather than court litigation or class proceedings, which limits the procedural mechanisms available to users for resolving claims against Canva. The clause establishes the AAA Consumer Arbitration Rules as the governing procedural framework and permits users to opt out within 30 days of account creation or receipt of notice of a material change.
Interpretive note: Enforceability of the class action waiver may vary by jurisdiction and is subject to evolving state consumer protection law, particularly in California, which may limit enforcement in certain consumer contract contexts.
The updated terms establish a two-tier print fulfillment model. Purchases from Canva directly remain under Canva's Terms, while purchases from third-party Marketplace Sellers are now governed by separate Print Marketplace Seller Terms. The revised terms state that print orders may be subject to additional fees and taxes, and that orders may be accepted or rejected by Canva or a print partner for any reason, including product unavailability or errors. The agreement explicitly states that refunds are not available for user-made errors or change-of-mind situations, though refunds will be issued if an order is rejected after payment has been made.
View change record →Expanded from passive class action waiver to explicit mandatory binding arbitration requirement with ALL CAPS formatting; added carve-outs for small claims court and injunctive relief.
View full change record →Under this clause, US users are bound to individual arbitration for most disputes arising from use of the Service, and waive the right to participate in class action lawsuits. Users who do not submit a written opt-out notice within 30 days of account creation or of receiving notice of a material change to this provision are bound by the arbitration requirement.
How other platforms handle this
If, however, this Class Action Waiver is deemed invalid or unenforceable with respect to a particular Dispute...neither you nor Chegg will be entitled to arbitration of such Dispute.
the arbitration provider, National Arbitration and Mediation ("NAM"), shall not accept or administer any demand for arbitration and shall administratively close any arbitration unless the Party bringing such demand for arbitration can certify in writing that the terms...were fully satisfied.
Neither you nor we may elect arbitration of any claims seeking only individualized relief asserted by you or us in small claims court, so long as the action remains in that court and is not removed or appealed de novo...
"YOU AND CANVA AGREE THAT ANY DISPUTE, CLAIM OR CONTROVERSY ARISING OUT OF OR RELATING TO THESE TERMS OR THE BREACH, TERMINATION, ENFORCEMENT, INTERPRETATION OR VALIDITY THEREOF OR THE USE OF THE SERVICE (COLLECTIVELY, "DISPUTES") WILL BE SETTLED BY BINDING ARBITRATION, EXCEPT THAT EACH PARTY RETAINS THE RIGHT TO BRING AN INDIVIDUAL ACTION IN SMALL CLAIMS COURT AND THE RIGHT TO SEEK INJUNCTIVE OR OTHER EQUITABLE RELIEF IN A COURT OF COMPETENT JURISDICTION TO PREVENT THE ACTUAL OR THREATENED INFRINGEMENT, MISAPPROPRIATION OR VIOLATION OF A PARTY'S COPYRIGHTS, TRADEMARKS, TRADE SECRETS, PATENTS OR OTHER INTELLECTUAL PROPERTY RIGHTS. YOU ACKNOWLEDGE AND AGREE THAT YOU AND CANVA ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION OR REPRESENTATIVE PROCEEDING.Excerpt from Canva's Terms of Use
REGULATORY LANDSCAPE: Mandatory arbitration clauses and class action waivers in consumer contracts are subject to scrutiny under the FTC Act, Section 5, and various state consumer protection statutes.
Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.
Search "[your state] attorney general consumer complaint" to find your state's direct complaint form
Coinbase's User Agreement includes a mandatory arbitration clause that most users may not have reviewed. Here is what the clause states and how the opt-out process works.
561 arbitration provisions across 197 platforms. ConductAtlas tracks how dispute resolution is being restructured across the internet.
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This provision requires that disputes between US users and Canva proceed through individual arbitration rather than court litigation or class proceedings, which limits the procedural mechanisms available to users for resolving claims against Canva. The clause establishes the AAA Consumer Arbitration Rules as the governing procedural framework and permits users to opt out within 30 days of account creation or …
Under this clause, US users are bound to individual arbitration for most disputes arising from use of the Service, and waive the right to participate in class action lawsuits. Users who do not submit a written opt-out notice within 30 days of account creation or of receiving notice of a material change to this provision are bound by the arbitration …
ConductAtlas has identified this type of provision across 205 platforms. See the full comparison.
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