Any legal disputes about Canva's Terms will be decided under Australian law and in Australian courts, regardless of where you are located.
This analysis describes what Canva's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Choosing New South Wales, Australia as the governing jurisdiction means that users outside Australia who wish to pursue legal claims may face practical and financial barriers to accessing the designated courts.
Interpretive note: Mandatory consumer protection law in the EU, UK, and several US states may limit the enforceability of the Australian forum selection clause for consumers in those jurisdictions.
The updated terms establish a two-tier print fulfillment model. Purchases from Canva directly remain under Canva's Terms, while purchases from third-party Marketplace Sellers are now governed by separate Print Marketplace Seller Terms. The revised terms state that print orders may be subject to additional fees and taxes, and that orders may be accepted or rejected by Canva or a print partner for any reason, including product unavailability or errors. The agreement explicitly states that refunds are not available for user-made errors or change-of-mind situations, though refunds will be issued if an order is rejected after payment has been made.
View change record →Transformed from single jurisdiction (New South Wales) to regional framework with three different governing laws and contracting entities based on user residency.
View full change record →Users outside Australia who have a dispute with Canva are contractually directed to Australian courts under Australian law, which may present significant logistical and cost barriers to pursuing individual claims, particularly for consumers in the EU, UK, or US.
How other platforms handle this
In the EU and EEA, the choice of Texas governing law shall not apply only where a mandatory consumer protection law explicitly prohibits such choice of law provisions.
For any claims that are not subject to arbitration...U.S. Residents: Delaware law; venue exclusively in the state or federal courts in New Castle County, Delaware
These Terms are governed by the laws of the State of California and the United States without regard to conflicts of laws provisions
"These Terms are governed by the laws of New South Wales, Australia, without regard to its conflict of laws principles. You and Canva agree to submit to the exclusive jurisdiction of the courts of New South Wales, Australia for the resolution of any disputes arising out of or relating to these Terms or the Services.Excerpt from Canva's Terms of Use
(1) REGULATORY LANDSCAPE: Choice of law and jurisdiction clauses in consumer contracts may be limited or overridden by mandatory consumer protection law in the EU (Rome I Regulation, Brussels I Recast Regulation), the UK, and …
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Choosing New South Wales, Australia as the governing jurisdiction means that users outside Australia who wish to pursue legal claims may face practical and financial barriers to accessing the designated courts.
Users outside Australia who have a dispute with Canva are contractually directed to Australian courts under Australian law, which may present significant logistical and cost barriers to pursuing individual claims, particularly for consumers in the EU, UK, or US.
ConductAtlas has identified this type of provision across 267 platforms. See the full comparison.
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