This analysis describes what Canva's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Regardless of the severity of harm, the maximum amount either party can recover is capped at a low dollar figure, which significantly restricts the user's ability to obtain full compensation.
The updated terms establish a two-tier print fulfillment model. Purchases from Canva directly remain under Canva's Terms, while purchases from third-party Marketplace Sellers are now governed by separate Print Marketplace Seller Terms. The revised terms state that print orders may be subject to additional fees and taxes, and that orders may be accepted or rejected by Canva or a print partner for any reason, including product unavailability or errors. The agreement explicitly states that refunds are not available for user-made errors or change-of-mind situations, though refunds will be issued if an order is rejected after payment has been made.
View change record →Your ability to recover damages from Canva is capped at the greater of $100 USD or what you paid in subscription fees in the prior twelve months, no matter the size of your actual loss.
How other platforms handle this
If you knowingly misrepresent that any activity or material on our Services is infringing, you may be liable to ActiveCampaign for certain costs and damages.
A party's liability for any Liability under these Terms will be reduced proportionately to the extent the relevant Liability was caused or contributed to by the actions (or inactions) of the other party...
The Netflix service and/or some of the Netflix content may not be available at any time as a result of events beyond our reasonable control...we will not be held liable should such events occur.
"In no event will either party's aggregate cumulative liability...exceed the greater of (i) $100 USD or (ii) the subscription fees paid by you to Canva during the twelve-month period preceding the event...Excerpt from Canva's Terms of Use
Get the research letter
Companies change their terms quietly. We read every version and catch what actually changed. One email a week on the changes that matter and what they mean.
Regardless of the severity of harm, the maximum amount either party can recover is capped at a low dollar figure, which significantly restricts the user's ability to obtain full compensation.
Your ability to recover damages from Canva is capped at the greater of $100 USD or what you paid in subscription fees in the prior twelve months, no matter the size of your actual loss.
ConductAtlas has identified this type of provision across 287 platforms. See the full comparison.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Canva.