Booking.com can change, limit, or shut down any part of its service at any time without warning you first, and it can close your account or delete your content for any reason.
Account termination without notice could result in consumers losing access to upcoming booking confirmations, stored payment details, loyalty status, and travel credits, with no guaranteed process for recovering that value.
Cross-platform context
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Compare across platforms →Users who have active or upcoming bookings managed through their accounts could lose access to booking records, loyalty points, or management tools without advance notice, creating real financial and logistical risk.
REGULATORY FRAMEWORK: This provision engages the EU Unfair Contract Terms Directive 93/13/EEC Annex 1(f) which identifies as presumptively unfair clauses that allow a seller to terminate a contract of indeterminate duration without reasonable notice. The UK Consumer Rights Act 2015 Schedule 2 similarly flags broad unilateral termination rights as potentially unfair. The DSA Article 17 requires platforms to provide a statement of reasons before account suspension or termination, with a right of appeal — a requirement that this clause does not appear to accommodate. GDPR Article 17 rights may also be triggered upon account termination regarding data retention.
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