Provision record
AWS · AWS Customer Agreement · View original document ↗

Customer Indemnification of AWS

Medium severity High confidence Explicit document language Common · 228 of 352 platforms
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Document Record

What it is

If a third party sues AWS because of something you or your users did while using AWS services, you are required to pay AWS's legal costs and any damages awarded. This covers actions by anyone operating under your account.

This analysis describes what AWS's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

This clause creates potentially significant financial exposure for customers if their use of AWS, or the actions of their end users, leads to third-party legal claims against AWS, including claims arising from the content customers store or process on AWS.

Consumer impact (what this means for users)

Customers are contractually obligated to cover AWS's legal defense costs and any resulting damages if third parties bring claims related to the customer's use of AWS services or content. This is particularly significant for businesses that host user-generated content or operate consumer-facing applications on AWS infrastructure.

How other platforms handle this

Twilio Medium

Your obligations in Section 6.2 (Indemnification by Customer) of this Agreement will apply to the extent permitted by applicable law, regulation, or procedure.

Synthesia Medium

Customer shall have no liability under (a) to the extent a Claim Against Us arises from Synthesia Content or under (b) to the extent a Claim Against Us arises from our breach of the Contract.

Segment Medium

Your obligations in Section 6.2 (Indemnification by Customer) of this Agreement will apply to the extent permitted by applicable law, regulation, or procedure.

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
You will defend, indemnify, and hold harmless us, our affiliates and licensors, and each of their respective employees, officers, directors, and representatives from and against any Losses arising out of or relating to any third-party claim concerning: (a) your or any End Users' use of the Service Offerings (including any activities under your AWS account and use by your employees and personnel); (b) breach of this Agreement or violation of applicable law by you, End Users, or Your Content; or (c) a dispute between you and any End User.

Excerpt from AWS's Customer Agreement

ConductAtlas Analysis

Institutional analysis (regulatory & governance intelligence)

REGULATORY LANDSCAPE: Broad indemnification clauses of this type are reviewed under general contract law principles and state-specific unconscionability doctrines.

Insight

Unlock the full institutional analysis

Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.

Applicable agencies

  • Federal Trade Commission (ftc)
    Oversees unfair or deceptive business practices and can investigate companies that mislead consumers about data collection, sharing, or use.
    Who can file: Anyone affected by the company's practices (US or international)
    What you need: Your account details, a timeline of relevant events, and a description of the specific issue
    What to expect: Complaints inform FTC enforcement priorities and investigations but do not result in individual resolution or compensation
    File a complaint →
  • State Attorney General
    State AGs in California, New York, Texas, and other states can investigate violations of state consumer protection and privacy laws, including CCPA (California), SHIELD Act (New York), and equivalents.
    Who can file: Residents of states with comprehensive privacy laws — primarily California, Virginia, Colorado, Connecticut, and Utah
    What you need: Evidence of the violation, explanation of how your state rights were affected, and your account or contact information with the company
    What to expect: Outcomes vary by state. May result in investigation, enforcement action, or requirement for the company to change practices. No direct individual compensation in most cases.

    Search "[your state] attorney general consumer complaint" to find your state's direct complaint form

Applicable regulations

FTC Act Section 5
United States Federal

Provision details

Document information
Document
AWS Customer Agreement
Entity
AWS
Document last updated
May 5, 2026
Tracking information
First tracked
May 8, 2026
Last verified
May 9, 2026
Record ID
CA-P-007745
Document ID
CA-D-00674
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
6d114216458bb84e7194307cffc74be1120fd6e465c1ce76a207512b61effe42
Analysis generated
May 8, 2026 03:04 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: AWS
Document: AWS Customer Agreement
Record ID: CA-P-007745
Captured: 2026-05-08 03:04:08 UTC
SHA-256: 6d114216458bb84e…
URL: https://conductatlas.com/platform/aws/aws-customer-agreement/provision/CA-P-007745/customer-indemnification-of-aws/
Accessed: Sept. 20, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

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Frequently Asked Questions

What does AWS's Customer Indemnification of AWS clause do?

This clause creates potentially significant financial exposure for customers if their use of AWS, or the actions of their end users, leads to third-party legal claims against AWS, including claims arising from the content customers store or process on AWS.

How does this clause affect you?

Customers are contractually obligated to cover AWS's legal defense costs and any resulting damages if third parties bring claims related to the customer's use of AWS services or content. This is particularly significant for businesses that host user-generated content or operate consumer-facing applications on AWS infrastructure.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 228 platforms. See the full comparison.

Is ConductAtlas affiliated with AWS?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by AWS.