Provision record
AWS · AWS Customer Agreement · View original document ↗

Customer Account Responsibility

Medium severity High confidence Explicit document language Common · 287 of 352 platforms
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Document Record

What it is

The agreement assigns full responsibility for all account activity to the customer, including unauthorized activity by third parties such as contractors, agents, or end users, and states that AWS bears no responsibility for unauthorized account access. This responsibility is not conditioned on the customer's knowledge of or consent to the activity.

This analysis describes what AWS's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

This provision establishes that customers bear contractual liability for all activity under their AWS accounts, including activity resulting from account compromise, credential theft, or unauthorized third-party access, without AWS bearing responsibility for unauthorized access events. This places the operational and financial risk of account security incidents squarely on the customer.

Consumer impact (what this means for users)

Under this clause, customers are contractually responsible for AWS resource consumption and any policy violations that occur under their account credentials, even when those activities result from unauthorized third-party access or account compromise. The agreement states that AWS and its affiliates bear no responsibility for unauthorized access to customer accounts.

How other platforms handle this

Tinder Medium

Tinder expressly disclaims any responsibility for such Member Content.

ActiveCampaign Medium

You acknowledge and agree that your interactions with third parties providing Third Party Content are solely between you and such third parties, and that ActiveCampaign has no responsibility or liability for any Third Party Content.

Baseten Medium

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
You are responsible for all activities that occur under your account, regardless of whether the activities are authorized by you or undertaken by you, your employees or a third party (including your contractors, agents or End Users). We and our affiliates are not responsible for unauthorized access to your account.

Excerpt from AWS's Customer Agreement

ConductAtlas Analysis

Institutional analysis (regulatory & governance intelligence)

(1) REGULATORY LANDSCAPE: The broad account responsibility clause interacts with GDPR obligations for data controllers who experience account compromises that result in unauthorized access to personal data processed on AWS; the customer retains data controller …

Insight

Unlock the full institutional analysis

Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.

Applicable agencies

  • Federal Trade Commission (ftc)
    Oversees unfair or deceptive business practices and can investigate companies that mislead consumers about data collection, sharing, or use.
    Who can file: Anyone affected by the company's practices (US or international)
    What you need: Your account details, a timeline of relevant events, and a description of the specific issue
    What to expect: Complaints inform FTC enforcement priorities and investigations but do not result in individual resolution or compensation
    File a complaint →

Applicable regulations

FTC Act Section 5
United States Federal

Provision details

Document information
Document
AWS Customer Agreement
Entity
AWS
Document last updated
May 5, 2026
Tracking information
First tracked
May 21, 2026
Last verified
May 21, 2026
Record ID
CA-P-007742
Document ID
CA-D-00674
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
d47cdab1b87d6e2d7a3e281b188bf79b9a58fa27aa15d164d0db5f091f4e9d80
Analysis generated
May 21, 2026 05:59 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: AWS
Document: AWS Customer Agreement
Record ID: CA-P-007742
Captured: 2026-05-21 05:59:50 UTC
SHA-256: d47cdab1b87d6e2d…
URL: https://conductatlas.com/platform/aws/aws-customer-agreement/provision/CA-P-007742/customer-account-responsibility/
Accessed: Sept. 20, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

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Frequently Asked Questions

What does AWS's Customer Account Responsibility clause do?

This provision establishes that customers bear contractual liability for all activity under their AWS accounts, including activity resulting from account compromise, credential theft, or unauthorized third-party access, without AWS bearing responsibility for unauthorized access events. This places the operational and financial risk of account security incidents squarely on the customer.

How does this clause affect you?

Under this clause, customers are contractually responsible for AWS resource consumption and any policy violations that occur under their account credentials, even when those activities result from unauthorized third-party access or account compromise. The agreement states that AWS and its affiliates bear no responsibility for unauthorized access to customer accounts.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 287 platforms. See the full comparison.

Is ConductAtlas affiliated with AWS?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by AWS.